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GPS stuck/ location not updating (Solved now)

Discussion in 'Model X: User Interface' started by oenophile2, Apr 23, 2018.

  1. oenophile2

    oenophile2 Member

    Joined:
    Mar 19, 2018
    Messages:
    8
    Location:
    Illinois
    While driving back after stopping at a restaurant in Willowbrook near I-294/I-55 in Illinois Navigation got stuck and car position was not being updated. This resulted in autosteer only engaging on I-55 at 40MPH as it figured speed limit was 40 MPH. Stopped at the Bolingbrook supercharger and did the dashboard reboot a few times which did not help. Finally called Tesla support line and after a 40 minute wait rep asked me to disconnect the supercharger and shut the vehicle down completely with doors closed and foot off the brake (it is accessed from controls menu on dashboard).
    After 2-3 minutes asked me to power up the car and then resume driving. Found the GPS was working again and updated after about 10 minutes.

    Not sure if anyone else saw this on their vehicle but the few search results suggested a GPS wire being bent. Car is fairly new (less than 1 month 1k miles).

    Thanks
     
  2. onlinespending

    Joined:
    Oct 3, 2011
    Messages:
    767
    Location:
    Portland, OR
    I’ve experienced this 3 times in the past week or so, also on a March production Model X with new MCU unit. Very annoying. Seems to have only started with the recent firmware upgrade (2018.14.2 and its developer/beta versions)
     
  3. srredbeard

    srredbeard Blue MS 75D and Black M3

    Joined:
    Mar 19, 2018
    Messages:
    106
    Location:
    Milton, WA
    I have had this same problem three times now. I have tried doing the reset and full power off. With the full power off I did not wait 3 minutes so it may not have been long enough. Also, if it takes about 10 minutes to see the change it may have resolved the issue without me knowing since I was already at my destination.

    Is there a way to tell it is working other then the map?
     
  4. Rockster

    Rockster Active Member

    Joined:
    Oct 22, 2013
    Messages:
    2,766
    Location:
    McKinney, TX
    Our Model 3 has experienced this three times. It's very annoying. Tesla claims it's a known firmware bug but they haven't pushed the fix out yet. The solution described here, to fully power down the car for a while, seems to work, mostly, but I've found that it requires more than a few minutes. More like 30 minutes or more.
     
  5. rvdijck

    rvdijck New Member

    Joined:
    May 10, 2018
    Messages:
    1
    Location:
    Mierlo
    I have the same problem with my Model S twice now (in two months).
     
  6. Drrick

    Drrick New Member

    Joined:
    Mar 20, 2018
    Messages:
    2
    Location:
    Aachen Germany
    I had a frozen nav screen while navigating. Soft reset (park, brake and press both buttons 20 secs) did not solve this issue.
    I called support, got them within 5 minutes, they looked into my system (Model X, 4 weeks old, 3000 kms). They found out i did not have a gps signal. Another reset without succes. They to,d me rhey would pass the problem to an engineer, who would call me back. He never did, but after the next start, 6 hours later, the systems were cured. I suspect they went into my system and fixed it without reporting back to me....
     
    • Like x 1
  7. Joetnr1

    Joetnr1 Member

    Joined:
    Nov 10, 2015
    Messages:
    177
    Location:
    Los Angeles
    Same here just a few days ago. Tried all the resets, powered fully off, nothing worked. When I came back to my car the next morning everything worked again. Very strange.
     
    • Like x 1
  8. TooManySeats

    TooManySeats Member

    Joined:
    Jan 29, 2018
    Messages:
    27
    Location:
    Sol System
    Has anyone gotten any other information on what's causing this, or how to force a fix?

    It happened to me Saturday evening to Sunday morning, and it didn't fix until I started driving and did route planning (up until the route planning, even with the car on, it thought I was still on the other side of town).

    (Online-support just said they forwarded the issue to my SC; so I've got a laundry list collecting there for whenever I get a chance to call them.)
     
  9. ZBB

    ZBB Emperor

    Joined:
    Feb 27, 2013
    Messages:
    1,540
    Location:
    Scottsdale
    I experienced this on a loaner Model S last week. The loaner was nearly new -- only had a few hundred miles on it.
     
  10. Raechris

    Raechris Member

    Joined:
    Nov 21, 2017
    Messages:
    477
    Location:
    Boston
    Happened on my S once or twice but not in the last few weeks. Leaving the car alone for a while fixed it without resets. Maybe the car needs to sleep or otherwise debug itself?
     
  11. Vip

    Vip Member

    Joined:
    Jul 11, 2013
    Messages:
    425
    Location:
    United States
    Exactly the same with me. I'm in a new loaner and nav won't reset. Trying powering off the car for a few minutes.
     
  12. d21mike

    d21mike Active Member

    Joined:
    Aug 28, 2017
    Messages:
    1,092
    Location:
    Torrance, CA 90503
    I have had this happen at least 6 times since I got the car Sept. 2017. A very easy way to get it working again is to call Tesla Support and they will have you power off your car while they send a GPS RESET Command to your car. Once you power back on the car starts working again. The only issue is sometimes you have to escalate to get to the right person who knows how to send the command.
     
  13. outie

    outie Active Member

    Joined:
    May 22, 2016
    Messages:
    2,727
    Location:
    SoCal
    I have this happened twice since I took delivery in March. I didn’t have to get support involved. Basically I had to do a complete power off in settings menu. The GPS does not reset until I actually start driving next time (still stuck when I just powered it back on in the garage).
     
  14. mxnym

    mxnym Member

    Joined:
    Mar 9, 2018
    Messages:
    790
    Location:
    Bloomington, IN
    I have reason to believe this issue is supposed to be resolved in 2018.20.
     
  15. S75D

    S75D Member

    Joined:
    Sep 1, 2017
    Messages:
    9
    Location:
    Montréal, Canada
    I have this problem intermittently since the first day (delivery end of September 2017). The GPS always shows the same position, after the car falls into deep sleep mode, the problem resolves itself.

    Between January 2018 and April 2018, the problem never recurred. During this period I drove with the updates: 2017.50.3, 2018.4.7, 2018.6.1, 2018.10.4 and 2018.14.2.

    Since the 2018.14.2 update, the problem has resurfaced with more problems now, the autopilot no longer works, intermittent wipers either and obviously the position of the GPS.

    After contacting the service center, they decided to send me the 2018.20 update to see if it would solve the problems. Obviously, the problems have not been solved.

    Yesterday, the problems were repeated again, I contacted the service center and they asked me to go see them immediately so that they can see the problems of their eyes.

    On site, a technician quickly noticed the problems and for nearly an hour analyzed the logs of the car without finding anything.
    He performed a complete reboot of the car and everything returned to normal.

    He explained to me that in cars with autopilot 2.5, the management module of it is connected with the windshield wipers and the GPS.
    It will send my data and report to the software team so that hopefully they can solve this problem.

    MS, 75D, 2017, AP2.5, FW2018.20.
     
  16. mxnym

    mxnym Member

    Joined:
    Mar 9, 2018
    Messages:
    790
    Location:
    Bloomington, IN
    I definitely had the GPS lockups and cruise not available issues in 2017.50.3, 2018.10.4, and 2018.14.2 in addition to several other versions where we didn't match. In all those versions, cruise was usually unavailable if GPS locked up. In a version or two between 2018.14.2 and 2018.20, I would more often experience the issues separately instead of together. I have not experienced either issue since the update to 2018.20, but it has only been a week and a half. I wonder if there are multiple bugs that lead to this state and only some of them have been fixed.
     
  17. MikeInFL

    MikeInFL Member

    Joined:
    May 10, 2014
    Messages:
    392
    Location:
    Florida
    Same issue here (no TACC or AP when this happens).
     
  18. Algbc

    Algbc Member

    Joined:
    May 13, 2017
    Messages:
    102
    Location:
    Toronto, ON
    AM I the only one who hates the new navigation on Tesla? The voice guidance is very unclear (nasal voice) and turn by turn instructions are so bad. Another thing I hate is that the dash display noblinger shows the exit signs...
     
    • Love x 1
  19. the_danimal

    the_danimal Member

    Joined:
    Jun 28, 2018
    Messages:
    299
    Location:
    Herndon, VA
    I literally woke up to this problem today.

    Anyone else still having this issue? On 2018.46.2. The mobile app shows the right location, the in car GPS does not.

    To be clear, in a Model 3. Not an X.
     
  20. stevem

    stevem Member

    Joined:
    Apr 1, 2015
    Messages:
    193
    Location:
    NJ USA
    Mine's been doing this since the 9.0 update in early October. SC or engineering haven't been able to fix it. :(
     

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