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Gray tiles on navigation screen ( no outage related)

Discussion in 'Model S: User Interface' started by BobbyV, Apr 26, 2017.

  1. BobbyV

    BobbyV Member

    Joined:
    Apr 5, 2016
    Messages:
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    Location:
    Florida
    Hello everyone!

    My car started having gray tiles on the big screen about 10 days ago covering anywhere from 30 to 50% of the screen .
    Everything is loading really slow ( traffic, reroutes etc) .
    Performed several screen and IC resets without any results . Tesla tried few resets remotely with no results as well.
    When I got the car to the SC they performed a map update and didn't found anything wrong with GPS function.
    On my drive back home (50 miles) the screen started acting up again ..
    Needless to say I was not pleased . I send the SC pictures of the screen and escalating this with the service manager. I was told they will call me back tomorrow.
    Has anyone have had this issue before and maybe possible solution?
    Car has been upgraded to LTE about 2 years ago..

    Thanks for your input

    Bobby
     

    Attached Files:

  2. mrElbe

    mrElbe Active Member

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    Stouffville, ON Canada
    You are not alone. Occasional grey tiles here too this morning and previous days. Looks like the refresh is slow.
     
  3. BobbyV

    BobbyV Member

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    When did the gray tiles started to appear? Do you think is software update bug? My screen some days is unusable!
    Thanks for the quick reply

    Bobby
     
  4. Tam

    Tam Active Member

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    Visalia, CA
    It's a norm for my first 2012 Model S with 3G. I have lived happily with this limitation for the past 5 years till my new car :)

    It could be because:

    1) Slow transmission of signal, in 2012 case 3G, in your case may be signal strength or other factors.
    2) Slow processing power/operating system from the car itself. If it's operating system slowness, may be a firmware can improve the speed.
     
  5. BobbyV

    BobbyV Member

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    I have the LTE upgrade. Never had any issues until about 10 days ago!!!

    Thanks for the reply.

    Bobby
     
    • Like x 1
  6. widodh

    widodh Model S 85kWh

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    I have the LTE upgrade in my Sep 2013 Model S and see the same.

    On 8.1 and rebooted a few times. Seems like the UI/CPU is just super slow.
     
  7. BobbyV

    BobbyV Member

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    Thanks for the reply!!
     
  8. widodh

    widodh Model S 85kWh

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    You are welcome!

    Seeing the same on WiFi at home btw. I am sure, 100% sure it's not my WiFi. Where my car is parked my phone downloads with 150Mbit/sec, but the car over WiFi is still loading tiles super, super slow.

    I haven't contacted Tesla about it as my assumption is that there developers are already aware of this. Such information simply doesn't reach the Service Center.
     
  9. Lasttoy

    Lasttoy Member

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    Location:
    St Augustine, Fl
    I just finished 1500 miles, atlanta, dc to florida. Seen a lot of gray tiles. I thought it was slow refresh from Google maps? I have LTE.
     
  10. BobbyV

    BobbyV Member

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    Thanks !!
     
  11. BobbyV

    BobbyV Member

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    Thanks for the info!
     
  12. ucmndd

    ucmndd Member

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    I noticed this as well starting around the same time as you, maybe 10 days ago. It ranges from mildly annoying to severe.

    Dec 2016 MS
     
  13. JasJ

    JasJ Member

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    Have a 2017 MS, it's been doing it for the last week or so. Wonder if it is related to the recent update about the same time?
     
  14. Beaker

    Beaker Sig #997

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    San Jose, CA
    Not seeing it recently, but I've always thought it would be cool to have the grey tiles replaced by a parchment style background with a drawing of the kracken and the notation "Here there be monsters", like a map form the 1300's.
     
    • Funny x 3
  15. Jlwine

    Jlwine Member

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    There was at least one previous thread on this. It started the day after an update to 17.11.10. I reported to Tesla and asked that they push 17.11.24, as someone reported that fixed it. They said they would, but I have yet to receive.

    Maps on Center Console Loading Slower
     
  16. BobbyV

    BobbyV Member

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    I am on version 17.14.35 classic 2014 S 85 , No autopilot...
    I am wondering if they can roll me back to whatever version had NO problem...
     
  17. Jlwine

    Jlwine Member

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    I'm really beginning to get frustrated with updates that break things and never get fix.
     
    • Like x 1
  18. Dborn

    Dborn Confirmed

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    On 3G. I have noticed this slow refresh as well. Also since 17.11.10.
     
  19. BobbyV

    BobbyV Member

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    Thank you all for the replies! When Tesla calls me back I will post their response!

    Bobby
     
  20. BobbyV

    BobbyV Member

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    Still waiting for a resolution to the issue. Service advisor didn't call me back yesterday. Had to follow up this morning...
    Tesla is becoming KIA !!!!
    I was told unable to get you back to an earlier firmware version either!!!
     

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