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Great Customer Service experience.

Discussion in 'Model 3' started by kpedraja, Jan 2, 2020.

  1. kpedraja

    kpedraja Member

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    Was at the car wash today cleaning off the grime from a long road trip. A mobile Tesla service tech notices me and asks if everything is ok with my Model 3. I mentioned a minor problem with my turn signal stalk and he sets me up with a repair appointment on the spot. Very cool.
     
    • Like x 7
  2. iwannam3

    iwannam3 Member

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    OMG! A CAR wash? It may damage the $2,500 platinum cobalt ceramic coating everyone must do to protect the $2,500 wrap that protects the clear coat!
     
    • Funny x 8
  3. TexanEV

    TexanEV Member

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    What was the problem with the turn stalk?
     
  4. Resist

    Resist Member

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    Oh, so basically he did what you could have done in the same amount of time, via your Tesla App. That doesn't make it a great service experience. When you actually take your car in and have it worked on, then report about the service experience.
     
    • Disagree x 8
    • Like x 3
  5. boriszima

    boriszima Member

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    Nice to hear this. As often we see here owners complain about their experience. Hopefully once you take it in , it will continue that way.
     
    • Like x 1
  6. dmurphy

    dmurphy Woof.

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    Wrong. This became a great service experience when the ranger approached a Tesla owner, introduced himself and checked in to see how things were going; to make sure the owner was happy.

    THAT is when it became a great customer service experience. Caring employees that actually make sure the customers are happy? That’s the backbone of any successful company.
     
    • Like x 16
    • Love x 1
  7. BulldogsRus

    BulldogsRus Member

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    While somewhat true, what if it takes three weeks to schedule and/or another few days to fix at their location? You honestly think the OP will be back here with the same appreciation? Because that is where Tesla's current service issues lie.
     
    • Like x 2
  8. dmurphy

    dmurphy Woof.

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    @kpedraja already said it was a minor issue. And already has the appointment scheduled, and already was very pleased with the entire interaction. So clearly the schedule date isn’t a concern.

    So, unless he brings it in and they light the car on fire or something, yes, I expect it to be a pleasing transaction all around.
     
    • Like x 2
  9. BulldogsRus

    BulldogsRus Member

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    Ah, my bad didn't read that correctly!
     
  10. focher

    focher Member

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    How dare the OP be satisfied when there are examples of other owners who are unsatisfied!
     
    • Funny x 5
    • Like x 1
  11. jkoya

    jkoya NA2 NSX

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    I've always had great Customer Service with the Mobile Techs !!
     
    • Like x 1
  12. jordanair45

    jordanair45 2019 Model 3 SR+ w/ FSD

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    Mar 28, 2012
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    N.Cal
    Turn signals. Who needs those
     
    • Funny x 1
  13. TheTonester

    TheTonester Member

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    Lol. Is it safe to assume that you didn't go the PPF/ceramic route?
     
  14. EVDRVN

    EVDRVN Active Member

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    Mine were great if you don't need to turn them off without looking drunk. Car washes on a Tesla are only recommended when you need a color change.
     
    • Funny x 1
  15. kpedraja

    kpedraja Member

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    Not an automatic car wash. And the wrap was only $1500. ;)
     
  16. kpedraja

    kpedraja Member

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    Doesn't automatically turn off the signal after centering the wheel when I make a left turn.
     
  17. kpedraja

    kpedraja Member

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    Mobile service will be coming to my house. Don't even need to go to a service center.
     
    • Like x 1
  18. kpedraja

    kpedraja Member

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    Location:
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    Me: "Something good happened to me!"
    The Internet: "Let me explain why you are actually wrong. Or lying,"
     
    • Like x 4
    • Love x 1
  19. kpedraja

    kpedraja Member

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    Service complete. Mobile tech even came early. He mentioned that the turn signal stalk issue is a common problem (hopefully one that's been rectified).
     
  20. dmurphy

    dmurphy Woof.

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    You're wrong. And lying.

    (hahahha!)

    All seriousness, glad it went well - as it should!
     
    • Funny x 2

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