Considering all the bad press, I figured I would write something positive...
Drove down to Paramus from NH last week (Tesla ordered me a rental car). I was a little late, but no big deal, after walking around and calling in I found my Y on the lot and after a minute it unlocked and I was able to check everything over. One of the operations advisors came out and was really nice and didn't mind if I took my time, just told me to give her a call when I made the payment on my phone so she could finish their paperwork and mark me as delivered.
Found a few alignment issues, mainly the rear doors are low (was rubbing on the lower trim/running boards), one of the windows was squeaking, and rear hatch is mis-aligned just enough so the taillights are touching on one side when closed. The delivery advisor came back out after a bit and told me they would take it in and check it out right away especially considering I was from far away. They re-aligned the rear door and fixed the window issue (just some leftover adhesive causing squeaks) but took nots of the rear hatch and asked me to make a service appointment as they did not want to rush that re-alignment.
I am not super picky and overall I appreciate the value of the tech of the car more so than the fit/finish, but it is def a nice car. After I got home, I noticed a minor paint issue on the hood, but I'm sure it will buff out easily and interior the headliner is a bit saggy and one of the rear door trim pieces missed the holes when inserting in assembly and is damaged. I added this to my service appt in a few weeks.
I had two major annoyances, first, the car is just dirty. Not like the carpet wasn't clean, but the plastic surfaces were not all wiped down especially the seat trim at the floor, everything just has a static "haze" on it. Easy to clean, but annoying. Not worth complaining about it, the staff was super busy and doing their best, 2 more carriers of Y's were coming in while I was there. Second, the showroom was completely locked and you cannot go inside at all. I understand COVID and such, but having to call and go through the prompts every time you need to talk to someone even though you can see them through the door was annoying. They should do the distancing thing, not saying they shouldn't, but it would be nicer to be able to txt/call direct your delivery advisor handling your delivery during the process. Also, no bathrooms, had to walk down the street to a store to use a bathroom.
Overall, the people made it a good experience. It could have been a 10 minute completely touchless pickup, or they are willing to help and deal with anything on the spot.
Drove down to Paramus from NH last week (Tesla ordered me a rental car). I was a little late, but no big deal, after walking around and calling in I found my Y on the lot and after a minute it unlocked and I was able to check everything over. One of the operations advisors came out and was really nice and didn't mind if I took my time, just told me to give her a call when I made the payment on my phone so she could finish their paperwork and mark me as delivered.
Found a few alignment issues, mainly the rear doors are low (was rubbing on the lower trim/running boards), one of the windows was squeaking, and rear hatch is mis-aligned just enough so the taillights are touching on one side when closed. The delivery advisor came back out after a bit and told me they would take it in and check it out right away especially considering I was from far away. They re-aligned the rear door and fixed the window issue (just some leftover adhesive causing squeaks) but took nots of the rear hatch and asked me to make a service appointment as they did not want to rush that re-alignment.
I am not super picky and overall I appreciate the value of the tech of the car more so than the fit/finish, but it is def a nice car. After I got home, I noticed a minor paint issue on the hood, but I'm sure it will buff out easily and interior the headliner is a bit saggy and one of the rear door trim pieces missed the holes when inserting in assembly and is damaged. I added this to my service appt in a few weeks.
I had two major annoyances, first, the car is just dirty. Not like the carpet wasn't clean, but the plastic surfaces were not all wiped down especially the seat trim at the floor, everything just has a static "haze" on it. Easy to clean, but annoying. Not worth complaining about it, the staff was super busy and doing their best, 2 more carriers of Y's were coming in while I was there. Second, the showroom was completely locked and you cannot go inside at all. I understand COVID and such, but having to call and go through the prompts every time you need to talk to someone even though you can see them through the door was annoying. They should do the distancing thing, not saying they shouldn't, but it would be nicer to be able to txt/call direct your delivery advisor handling your delivery during the process. Also, no bathrooms, had to walk down the street to a store to use a bathroom.
Overall, the people made it a good experience. It could have been a 10 minute completely touchless pickup, or they are willing to help and deal with anything on the spot.
