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Great Milford CT experience

Discussion in 'Model S' started by Stan Moraski, Apr 11, 2018.

  1. Stan Moraski

    Stan Moraski Brownout

    Joined:
    Apr 22, 2016
    Messages:
    217
    Location:
    Canton, CT
    Came back from Milford service center getting a Takata airbag recall done. Great, Great, Great service! They told me about an hour, and I asked to change the avatar to arachnids, and I was out of there in 55 minutes. Went to the supercharger one mile up the road, and on my way. To Dave in parts, Mike in service and all at Milford, CT, BRAVO!
     
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  2. scrapps

    scrapps Member

    Joined:
    Jan 10, 2016
    Messages:
    196
    Location:
    Norwalk, CT
    Taking mine in tomorrow to get roof and windshield replaced. Have heard nightmares about other services centers washing cars and scratching them. Did they wash your car?
     
  3. Stan Moraski

    Stan Moraski Brownout

    Joined:
    Apr 22, 2016
    Messages:
    217
    Location:
    Canton, CT
    My car is only hand washed by me. They asked, but I declined. Great new supercharger one mile away. Twelve chargers I believe.
     
  4. gsymington

    gsymington Member

    Joined:
    Jan 28, 2018
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    Location:
    Connecticut
    #4 gsymington, May 15, 2018
    Last edited: May 15, 2018
    I'm hoping to have the same experience there, my 2013 MS 85 has been there for a week awaiting suspension parts. Tech said I will get a new drive unit for "milling" noise and at least one new air strut for the excessive rebound. The people I dealt with so far have been great, I even got a Red 2017 MS 100D for a loaner.
     
  5. Stan Moraski

    Stan Moraski Brownout

    Joined:
    Apr 22, 2016
    Messages:
    217
    Location:
    Canton, CT
    #gsymington, you must be hoping they take their sweet time so you can test out the 100D for a while. Gonna get spoiled! Testing out the 16 stall Manchester supercharger today on the way to my sons LAX game in Vernon.
     
  6. gsymington

    gsymington Member

    Joined:
    Jan 28, 2018
    Messages:
    14
    Location:
    Connecticut
    Yeah, two weeks with Auto Pilot has been fun! Should be able to pick up my car tomorrow. I work 5 minutes from the Manchester Supercharger, I use once in a while to top off while grabbing lunch.
     
  7. cellphonechris

    Joined:
    May 21, 2018
    Messages:
    374
    Location:
    Connecticut
    Still shopping for a MS, but this will be my service location. Glad to hear that their customer service is up to par, it makes a world of difference.
     
  8. JPUConn

    JPUConn Active Member

    Joined:
    Aug 11, 2014
    Messages:
    1,266
    Location:
    CT
    Yes, they do but you can ask them not to.

    The guy who hand washes the cars in Milford is very meticulous and has not scratched my S.

    Alan runs an amazing team in Milford and they all seem proud to be a part of Tesla.
    If only they could sell cars already!
     
  9. Touch0fRed

    Touch0fRed Member

    Joined:
    Oct 21, 2016
    Messages:
    33
    Location:
    CT
    Love the Milford SC!
     
  10. eteyemd

    eteyemd Member

    Joined:
    Jul 30, 2015
    Messages:
    29
    Location:
    United States
    Its nice to hear stories like this. The bad experiences seem to garner much more attention (and sometimes they should) but I have to say that my experiences with the SC in Eden Prairie, MN and in Council Bluffs, NE have been absolutely excellent. I've worked with both and literally everyone I've talked to or emailed with has been spectacular in their communication skills and efficiency in dealing with my problems. I like to see the positive posts get some recognition once in a while.
     
  11. Danny Troy

    Danny Troy Member

    Joined:
    Feb 8, 2018
    Messages:
    15
    Location:
    Brookfield, CT
    I know, it's an old thread, but I thought it would be a good one for my question. I've had great service at the Milford location in the past, and have a service appointment for next Monday. My question is, if they have a loaner available, do they include free Supercharging? I don't have an account, as my car includes free Supercharging. I may need to go on a bit of a road trip when I leave Milford.
     
  12. Stan Moraski

    Stan Moraski Brownout

    Joined:
    Apr 22, 2016
    Messages:
    217
    Location:
    Canton, CT
    I have had about six loaner model s’ over the past four years. ALL of them have been supercharger compatible. Even took a four hour trip to look at Ithaca College with my son. Nothing but great service start to finish in little ole Milford, CT!
     
    • Like x 1
  13. Scorpyo

    Scorpyo Member

    Joined:
    Sep 28, 2019
    Messages:
    9
    Location:
    CT
    I have to schedule an appointment there soon for the airbags recall. Also my headlights start to yellow and fade...again.
     
  14. Danny Troy

    Danny Troy Member

    Joined:
    Feb 8, 2018
    Messages:
    15
    Location:
    Brookfield, CT
    I took mine in today for warranty air bag replacement, and a noise in the rear right. They gave me a loaner, and yes, free supercharging. Turns out I won't need to charge, since they called a few hours later and said my car is ready. Great service, as usual in Milford. I prefer to travel farther to go to Milford, than a closer facility in NY, since I know they will do great work.
     
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