Also a good example of supplying a messaging document BEFORE it's needed - even if we don't like it (and we don't, right? ), these types of comms ensure everyone understands expected behavior.
So kudos to Tesla. But ... boo.
Will there be a "Guidelines for Inquiries regarding the Guidelines for Press and Customer interactions at Supercharger construction locations"? That's the one I want to see.
"Don't worry, guys, we do this all the time. The owners have no idea what the timeline is for any promised feature. They like it, we swear." :biggrin:That's Tesla's communications strategy fully distilled down into one awesome nugget!
Be friendly and respectful...
Don't say anything useful...
And don't worry, they're used to it!
"Don't worry, guys, we do this all the time. The owners have no idea what the timeline is for any promised feature. They like it, we swear." :biggrin:
The letter went on to warn the Supercharger contractors against nefarious schemes by curious owners to pry information out of them.
Really a shame that this letter became fodder for a negative spin writeup - seriously, just because we don't like not getting every bit of info we can, it is a GOOD thing that Tesla is supplying consistent communication to their contractors. I can only hope there is more and more of these messaging docs - for sales people, delivery specialists, etc. One consistent message. Isn't that what we've been asking for?
I am especially frequently disappointed in professional Negative Nelly and undisputed champion of Making Life Hard For Yourself David "Glass Half Empty" Noland, a fellow owner, who appears to have cherry-picked comments just to get more clicks to his article. Not surprised at all, just disappointed due to a foolish hope that he'll ever change.
As a example, 'nefarious' is his word, not Tesla's. But it sure makes the letter sound ominous.