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Had My Annual Service Today - Is this SOP?

Discussion in 'Model S' started by astrotoy, Feb 17, 2014.

  1. astrotoy

    astrotoy Member

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    I brought my car down to Fremont for my first annual service. When I made the appointment last week I knew they didn't have any Tesla loaners, so I expected and got an Enterprise loaner (A brand new fire engine red Camaro. :-() Since my last loaner, Tesla is now covering the cost of the gas!! This is what floored me. My Service person said, would I like to have my car delivered to my home (about 40 miles away from Fremont) after it is finished and the person would pick up the rental car? Of course, I said yes. I just got a message that the car is done and being washed and charged up. If it was OK, the service guy is going to deliver the car tonight. I said, yes, that is fine. My wife asked me to ask him whether they would pick up the car and deliver it back the next time I need service. Since they are working on opening a service center about 8 miles from where we live, hopefully that won't be needed.

    Is this standard operating procedure now? I don't have ranger service.

    :biggrin:
     
  2. Discoducky

    Discoducky Active Member

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    Our annual service was a near carbon copy of your experience. The car deliveries is awesome, we don't have ranger service either, but we actually got a 85 loaner WITH jump seats from the 4 year old!
     
  3. steve841

    steve841 Active Member

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    Some of the SCs are above and beyond... I truly hope they keep it up!
     
  4. Beavis

    Beavis Signature 991

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    They have offered that for me, home or office.
     
  5. gg_got_a_tesla

    gg_got_a_tesla Model S: VIN P65513, Model 3 Res Holder

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    Fremont SC dropped my car off (when I lived in Newark) and picked up the Enterprise gasser when I had my car in for minor fixes last June. I didn't top the gas off.

    There's some inconsistency though. At Burlingame a couple of weeks ago, I dropped off the Enterprise rental at the Tesla center after topping off the gas. When I went offsite to the Enterprise center to pickup the BMW 528i loaner in the morning, they offered me a "Tesla special" of prepaid gas for 3 gallons at the regular price of just under $4 per gallon plus $5 in service charge; I refused and chose to top the gas off myself. The Tesla folks never mentioned covering gas and I didn't ask either.
     
  6. GDH

    GDH Banned

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    Is danny melville your service advisor?
     
  7. RedMatador

    RedMatador Member

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    When I was serviced at Fremont, I had an ICE rental too as I was told that they sold all loaners. Tesla Service Specialist didn't mention anything about Tesla covering the gas, but the Enterprise rep told me to not worry about it when signing the rental agreement. When the valet drove my car to the office and pick up the rental, he also said not to worry about filling up as Tesla will pay for it.
     
  8. brianman

    brianman Burrito Founder

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    Perhaps I'm reading too much into it, but ...

    Tesla's mission is to help the industry and its customers get off of gasoline for transport. When servicing its own vehicles, it's willing to pay for that same gasoline so that Tesla owners don't.

    Monetary impact on owners aside, the philosophical angle here is interesting (to me at least).
     
  9. Kraken

    Kraken Member

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    ha, well... Until they have ev flatbeds, there is going to be some fuel burn in the service appts. At least, when they have loaners, the loaner program reduces the fossil fuel burned.
     
  10. RedMatador

    RedMatador Member

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    Perhaps it's a way to make customers feel a little better for the hefty service fee, specially those who prepaid for 8 years.... even Elon agreed that it's too much when he was in Amsterdam :) Personally, I don't mind paying for it as long the sevice is excellent at the minimum, which it's so far. :)
     
  11. johnbr

    johnbr Member

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    I was in for service at the Torrance service center and also got an ICE rental, after learning they'd need to keep my car a couple of extra days while waiting for new door handles to arrive, the service tech told me to let them know if I needed to put gas in and they'd take care of it. I didn't, but thought it was pretty cool of them to do that.
     
  12. kota23

    kota23 Member

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    Car was in for service at the Chicago SC. They picked up car from my house(about 8 miles away) and dropped it off when finished cleaned and charged. I do not have Ranger service.
     
  13. Thumper

    Thumper Member

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    We had our annual service in Jan. We dropped the car at the Portland service center and Steve dropped us off at the Beaverton Maxline station. We took the red line to the airport and flew to Australia to visit our son, wife and 3 grandchildren. Upon return, we took the red line back to Beaverton and Joy came to pick us up. She was on her own time too as the shop had just closed. Thanks Joy!. It was a smooth operation all around. Great service.
     
  14. Owner

    Owner Active Member

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    My guess is that Tesla is not trying to be philosophical.

    I think the paying for gas in a rental vehicle (at a high price) has always been just another sneaky way to get a few extra dollars out of renters. The rental companies (at least at airports) have gas there, they just choose to charge you extra then you could get down the street. If the price were fair, no one would bother to top off just before the airport.

    I think Tesla is choosing not to charge for gas because they don't want to deal with the small change.


     
  15. Lou Olsen

    Lou Olsen Member

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    I took my MS to the Fremont plant for its annual service a few weeks ago. No MS loaners were available, so I got a Cadillac (which only reinforces my belief that Tesla is years ahead of its competition). Free gas, but no offer of delivery. I live about 17 miles from the factory. Great service, and the trip to the factory is kind of fun anyway....
     
  16. pilotSteve

    pilotSteve Member

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    Portland service center has been great to me. They always (well four times for me) have gone the extra mile with very good communication (even when its calling me to ask can they keep the car another day due to parts not in stock, etc.), listening and writing down all my issues, and doing their very best to make my car perfect. One of the best service centers imo!
     
  17. shady

    shady Member

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    That's the best story so far. I like the idea of Tesla branching out into Airport parking for Tesla customers.
    I've got an air trip planned for next weekend and my annual service is due, plus I got an e-mail asking me to come in and replace my 12v battery --- I wonder if I can sync all of this up :)
     
  18. neroden

    neroden Happy Model S Owner

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    Tesla's been towing its mini-flatbeds behind pickup trucks. Maybe after Tesla releases its pickup truck model...
     

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