Thanks for the info, I'll definitely see a lawyer if this service job can't fix it.My buddy is a LL attorney here in CA and he said that you should opt out of any arbitration as Tesla really wants you to do that. He sees many Tesla through his firm. I still believe in the product and just want one without issues! =). I am still waiting for mine, but is there a section on the purchase agreement where we can opt out? He did mentioned that we may need to send a letter to Tesla after the fact.