I just installed a v4 trunk kit that I received last week and it seems to have a couple problems I've not seen anyone mention. First is that even though it's connected to CAN, I am not able to close the trunk from the touch screen when it is open. The button is greyed out and says "opened". As soon as I unplug the CAN wire it goes back to the old behavior of v3 where it alternates between the "open" button and "opened" text. The other problem I have is that none of the included instructions for changing the settings are working. When I hold down the liftgate button I get one beep and then two beeps, and then it stops. I can't set the speed or strength settings at all despite watching several videos. My controller also looks different than any others I've seen. There is no status light or small button on the controller, and the speaker is not a separate unit that you plug in, it is built in to the controller. My actuator also looks different than the picture in the instructions. Anyone else who just got a v4 trunk kit have any of these problems?
Hi,
I received the same kit as you, it is in fact V6 - I confirmed with Hansshow.
1: Canbus - Question, can you close it from the app, from the tailgate button and also from the handle? If so, that's already a good sign. Regarding the button on screen, were you sitting in the driver's seat or the passenger seat? If you are not sitting in the driver's seat, it will be greyed out. Once the pressure sensor in seat detects a presence, it will work. If it doesn't, check your connections especially at the canbus bypass end. You either have a bad bypass harness, bad wire from control box or a bad control box. Disconnect your wires and harness and use a multimeter to check continuity on each wire. If good, your control box or firmware is bad.
2. The included instructions are completely wrong about adjusting the control box as there is no black button and no status lights. I spoke to Hansshow and they are supposedly preparing a firmware update. I am waiting for news. However, I have to say, I can adjust the speed from the tailgate button by hold it down and listening for the number of beeps representing speed. As for suction lock strength, closing strength, etc, it seems to work fine out of the box.
3. There is no speaker, it's integrated.
Here is a video I made showing my tips and tricks for an easier installation which won't help you at this point of course. Of note, it is possible to snake the canbus line under the carpet rather than the recommendation passing under the passenger seat which is visible.