TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker or making a Paypal contribution here: paypal.me/SupportTMC

Happiness Guarantee Applies to Buyers Not Just Lessors.

Discussion in 'Model S' started by breser, Nov 21, 2014.

  1. breser

    breser AutoPilot Nostradamus

    Joined:
    Aug 28, 2014
    Messages:
    2,310
    Location:
    North Bend, WA
    About a month ago Tesla announced that the US Bank Lease would include a Happiness Guarantee. Elon posted a new blog post mostly about the incentives that Tesla is getting from Nevada for the Gigafactory. But in it he said the following:

    This implies that the Happiness Guarantee essentially applies to buyers. Given the way Tesla has treated me with my own trade of my September 2014 S85 that I'm replacing with a S85D, I'm not surprised by this. They've done a lot to build long term trust with me.
     
  2. EarlyAdopter

    EarlyAdopter Active Member

    Joined:
    Jun 24, 2012
    Messages:
    2,497
    Location:
    Redmond, WA
    Good catch.

    I wonder if this is any different than the trade in pricing model we're seeing emerge.
     
  3. eco5280

    eco5280 Member

    Joined:
    Mar 27, 2014
    Messages:
    620
    Location:
    Country
    "Reasonable amount of time" might be 72 hours or 14 days. Not the 36 months of the Happiness Guarantee.
     
  4. gpetti

    gpetti Active Member

    Joined:
    Nov 6, 2013
    Messages:
    1,574
    Location:
    Calgary, Canada
    I think you might be in the minority where the trade ins are concerned. There has been a lot of annoyance expressed by others in this forum regarding their trade in values and Teslas handling of this. The only reason I took the trade in was because the tax savings of only paying tax on the difference made their offer closer to a level I could palate. As I get closer to my new car the bad taste is reducing but this definitely dented my trust.
     
  5. breser

    breser AutoPilot Nostradamus

    Joined:
    Aug 28, 2014
    Messages:
    2,310
    Location:
    North Bend, WA
    Happiness Guarantee on the Lease per the blog is only 3 months.

    Perhaps you're thinking of the resale value that kicks in at 36 months.

    But yes you're right that he was vague on the time frame.

    - - - Updated - - -

    I'm aware of this annoyance, but that's almost all been over people annoyed about cars they've had for a while. I recall at least one other person with a recent car getting a pretty high trade offer.

    I got 94% of what I originally paid (after removing the tax credit). I have a hard time believing the car held 94% of its value after a month and almost 2,500 miles. Speaking to dealers I was told it'd take a fully optioned P vehicle for them to consider giving me more than what Tesla was offering. As opposed to my reasonably optioned S85.

    Maybe my situation is an anomaly but I didn't ask Tesla when discussing the trade to do anything special for me. I had sent a long email to ownership@ telling them I was disappointed with how they handled the Autopilot rollout. Which was never responded to. So I suppose that was enough to trigger the difference in trade-in.

    What did you end up getting as a percentage? You're not in the US so maybe the tax credit doesn't prop things up for you as much.
     
  6. eco5280

    eco5280 Member

    Joined:
    Mar 27, 2014
    Messages:
    620
    Location:
    Country
    Yep I was confusing them, thanks for clarifying.
     

Share This Page