Az_Real is correct. The Denver SC is the only one that I know of in Colorado. They told me that they were in communication with HQ and I believe them since the repair was linked to the exercise of the happiness guarantee and presumably because of this, the situation is then bumped to the highest levels within the company. The fact that a replacement drive unit was not offered led me to the conclusion that there is not an engineering fix for my issue at the current time. Otherwise it would have been much less expensive for Tesla to do the repair and they would have had a happy customer as a byproduct.
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Az_Real is correct. The Denver SC is the only one that I know of in Colorado. They told me that they were in communication with HQ and I believe them since the repair was linked to the exercise of the happiness guarantee and presumably because of this, the situation is then bumped to the highest levels within the company. The fact that a replacement drive unit was not offered led me to the conclusion that there is not an engineering fix for my issue at the current time. Otherwise it would have been much less expensive for Tesla to do the repair and they would have had a happy customer as a byproduct.
AZ Desert Driver
Rare combination
Why would you say "nobody cares what you think". You are speaking like you represent all xx thousand posters here. This new guy might just have some excellent things to share. If he is buying a $100,000 car, perhaps he has some successes in is wake that could be valuable to us all.This is your first post nobody cares what you thinkAnyway, Tesla has the highest satisfaction rate of any car. Happiness guarantee is irrelevant, if u are not happy with a Model X u need to question yourself not the car or Tesla.
Actually, the service center situation in California is worse than the USA average. The USA average is 1341 Teslas per service center. In California, there are 18 service centers and 34,031 Teslas. That's 34,031/18= 1891 Teslas per service center.
Btw, two years ago the USA average was 620 Teslas per service center. It has more than doubled since then. These are Q2 2016 numbers. At the end of this quarter, I will update the numbers again. Details can be found here: Tesla Service Center Stats
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electricity
Member
i was talking to him. He knows why I said that
AZ Desert Driver
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Sure sounded like it was not a one-on-one comment, but like all folks on the forum are "nobody" and that you speak for all of us. Being one of "us", I don't rebuff folks in such a rude manner and don't appreciate being lumped into a group who does.
How is it that "he knows why I said that"? I sure don't know why that comment was justified. Want to explain your actions?
electricity
Member
Because he said the same to me ? Now can u calm down and learn how to internet
Only Model X engine noise thread I found here is 90D Motor whine? with a few posters commenting on it saying they experienced the problem. I had read a lot about early Model S owners having a noise problem early on. I'm sure the problem exists, but I think some people are more sensitive to the sound than most of us. There will always be people who are unhappy with some aspect of such a complex vehicle. For me I love that slight electric motor noise when I am accelerating, combined with the incredible instant torque. Apparently a few also hear it when cruising at certain speeds. If the noise is a deal breaker than I understand you not wanting to keep the X. I've had previous cars of different brands that had annoying rattles that sometimes their service people could not isolate, even when they heard them, but it was something I lived with until it was time to trade it in. Hearing sensibility is a truly personal thing.
As far as I know, the happiness guarantee only relieved you of your remaining lease liability, which is good, but it was a huge money loser anyway for the owner since no money was refunded, so the owner was out nearly ten thousand or more anyway.
My understanding of the happiness guarantee is that it was for those rare occasions that someone just wanted out of the lease (losing a bunch of money like mhan00 said) because the car just didn't work for them. It only lasted 90 days. The warranty is pretty darn good and they have gone out of their way to fix things in both our cars.
Of course, as the number of cars increases, the wait for service will increase. It seems to be a problem at some locations and not (yet) a problem at others. NC does not have a capacity issue yet and the service is quick. They definitely need to ramp up service capacity before the Model 3 is released.
Of course, as the number of cars increases, the wait for service will increase. It seems to be a problem at some locations and not (yet) a problem at others. NC does not have a capacity issue yet and the service is quick. They definitely need to ramp up service capacity before the Model 3 is released.
To answer your questions, yes I've had 2 Model S and currently have a Model X. The pay before you drive the car your ordered is what I experienced at the Seattle Delivery Center. Other regions or locations pay have different policies, but being that Tesla shops are factory owned, I'm guessing they share the same policy. If someone experienced differently, please feel free to chime in. The decision to test drive is important to me as I care about things like fit and finish. I don't want a brand new car with a bunch of rattles or poor fitment of body panels.
I'm just reporting what I experienced, both my Model S were not trouble free. I said not the "most" reliable, I didn't say its an unreliable car that will leave you stranded due to the battery failing or the motor quitting on you. My driver's door continues to have latch issues even with the updated latch. When I use the word reliable, I think its not too much to ask that your door opens and closes without issue. A basic part of any car that should work without fail, full stop!
Again, I'm not a Tesla hater, but I want anyone who is in the market for a Tesla to know all the facts before buying one. A lot of people on this forum write like this is the last and only car that should be for sale because its the best thing since sliced bread. While its a good car with amazing technological advancements, buyers should know there there may be growing pains as things like FWD with ultrasonic sensors behind the aluminum skin is tech that has never been used in another production vehicle.
My Tesla's have never left me stranded or anything like that, but they have not been trouble free either.
xkwizit
Member
Well said and thank you for explaining your statements and experience. And though I have known other people who have had similar experiences, mine has been positive and so have many others who aren't even on this forum.
With that being said, my experiences with Lexus and MB were significantly poorer than with Tesla in all ways..quality of cars to service. And of course Tesla is the only automotive company I have known that is wide open for feature requests and communicates when you write to them.
But overall I am in agreement that it is good for new buyers to set their expectations correctly and not expect an utopian world with Tesla.
USMC_Mustang
Member
OP -- you're really not "out" anything. When I asked about invoking my HG the SC finally sent me the form on Day 89 (of 90) and told me to have everything completed and the car turned in by the end of that same day. A 45-mile one-way drive with no way home on a workday pretty much ensured I wasn't returning the car. But as others have said, the revenue lost in returning the car is enough incentive to keep it.
2 questions (actually 3)
Has anyone successfully got this back if it was there when they ordered but not there now? And if so what was cut off date?
everyone thinks they took it away because they are big enough now, but they would almost be forced to do it before 2.0. Or else 3 months of leases would almost definitely turn in their car for a new one. Right?
I would kill it 90 days before 2.0 hardware is announced, but I am fuzzy on the exact details. Has anyone excersized the option?
Has anyone successfully got this back if it was there when they ordered but not there now? And if so what was cut off date?
everyone thinks they took it away because they are big enough now, but they would almost be forced to do it before 2.0. Or else 3 months of leases would almost definitely turn in their car for a new one. Right?
I would kill it 90 days before 2.0 hardware is announced, but I am fuzzy on the exact details. Has anyone excersized the option?
I was given the option to drive my X prior to payment. They asked to button up payment at the start of delivery, but I told them I wanted to go over the car first. When we were done, I was asked if I'd like to drive it, and I choose not to do so. Once we wrote up my due bill, I wrote the check and handed over payment. This may be more complicated when financing is involved.
Cashiers check or personal. Just curious. Interested to know the break down by state of cash financing and lease.
Trusting company.
Seems they would need to clear check before handing over keys. From what I see so far you upload a pic of your drivers license... Has to be more verification than that. Not having been through the process so just seeing how it is.
AZ Desert Driver
Rare combination
My guess is that not many folks will write a $100,000+ personal check and have it bounce and have the merchant pursue collection. I can see a $50 check bounce, but not one Tesla high. Never thought about it, but OF COURSE they would take a personal check.
systemcrashed
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There are ways to verify a personal check before you leave
not sure if Tesla does this, but it can be done.- Status
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