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Harris Ranch Down

Discussion in 'North America -' started by Larry, Nov 20, 2014.

  1. Larry

    Larry Member

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    100% down at 1pm today. They are towing us to Tejon. No info and no warning as they have been having issues for 24 hrs. A heads up would have been nice. My wife, mother in law and sister in law are stuck there waiting for a tow on their way to a funeral in Palm Springs. Very disappointing no warning on the website as they could have gone 101. Very pissed off!!
     
  2. apacheguy

    apacheguy Sig 255, VIN 320

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  3. hpjtv

    hpjtv Member

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    Wow, that sucks, hope this is not a re-occurring thing as I plan on using that one on my trip to LA from Vancouver, BC next month.
     
  4. Benjamin Brooks

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    Maybe this is how they will make more people rely on the Harris Ranch battery swap station... 50/50 chance the SuperChargers there work, haha ;)
     
  5. Larry

    Larry Member

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    Wish I could laugh at that BB. The entire thing sucks as all they would need to do is put out some type of info on the website so we and others could reroute. Easily would have gone 101 if we knew ahead of time. Just really leaves a bad taste! And I dont think Im over-reacting.
     
  6. hpjtv

    hpjtv Member

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    Does this mean both sides are not working, just looked on Plugshare.com and it says there's one across the street at the Shell. While the main one has 6.
     
  7. markb1

    markb1 Active Member

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    The one at the Shell was removed.
     
  8. TexasEV

    TexasEV Active Member

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    I understand your frustration, but would a warning on the website have made any difference? Do you make a habit of looking at the Tesla website before you drive somewhere via supercharger? I don't know anyone who does that.
     
  9. Stoneymonster

    Stoneymonster Active Member

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    If only Tesla had some way to convey information to our cars, perhaps via radio waves and computers, so that in such an instance a message or warning might be displayed.

    Nah, that's crazy, what am I thinking.
     
  10. bollar

    bollar Disgruntled Member

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    A lot of people probably do program the Supercharger as a nav destination, though. That's where the warning would be helpful, and perhaps with a different color pin to indicate a fault. Things to add to the wish list, I suppose.
     
  11. apacheguy

    apacheguy Sig 255, VIN 320

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    This is a perfectly good example of why we need live SpC status on the 17 inch. I've long been in favor, but others have always challenged me saying there is little need/encourages the locals. I disagree and am citing this incident as an example.
     
  12. wk057

    wk057 Senior Tinkerer

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    Yeah, this has been my only fear of supercharger powered long trips. Real time status is simply needed. It is inevitable that the grid will be down somewhere at some point in time or some other issue with the charger.
     
  13. napabill

    napabill Active Member

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    I personnally plan on calling the Tesla Supercharger telephone # frequently on Monday. I suspect others will do the same during the heavy Thanksgiving travel week. That should "help" Tesla in making an online solution decsion more likely. The traffic flow between LA and SF during that week should be intensive.
     
  14. Larry

    Larry Member

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    Do I check the supercharger map? Yes I do.. I'm a planner
     
  15. ecarfan

    ecarfan Well-Known Member

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    Agree completely, this unfortunate situation (the other thread has a post saying Tesla says the problem is the electrical feed to the SC, not the SC itself) clearly illustrates the need for Tesla drivers to have real time SC info delivered to the car. We know that Tesla has the info, but it's not being pushed out to the cars.
     
  16. gg_got_a_tesla

    gg_got_a_tesla Model S: VIN P65513, Model 3 Res Holder

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    Absolutely. The Supercharger dashboard in the Hawthorne Design Studio's lobby clearly shows each SpC's stall usage status in real-time; this has been available for several months now.

    It's just sloppy that it hasn't been integrated into the car or atleast the mobile app via simple push notifications. Agreed that Tesla has a lot on their plate as always but, prioritizing something like calendar sync over this seems wonky.
     
  17. Larry

    Larry Member

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    Received an email from Cal Lankton Director of Global Infrastructure after I sent an email. His response was very apologetic and sympathetic. However it took my family 13 hrs to get from the Bay Area to Palm Springs so his apology is slightly hollow to me as it easily could have been prevented. Also discussed they are working on live SC update info etc. The thing that pisses me off the most is how they know we are dependent on the SC infrastructure(and yes I realize there are other ways to charge but if I plan on using a SC and its not operational without me knowing it then I couldn't have planned for other methods of charging) and yet they don't have the foresight to notify us that a SC on a main route is down. Send out a mass email at least. How hard is that or am I off the deep end here?
     
  18. Saghost

    Saghost Active Member

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    This is an opportunity, one that from Tesla's corporate culture I'm pretty sure they will eventually get around to filling by software update, though I haven't read anything suggesting it is in work.

    What they should have, and I think eventually will, is a MNav system that incorporates the EVPlanner energy required information, real time status of Superchargers, and current weather - so that given a driving speed (possibly pulled from the road speed limit and your chosen speed assist offset?) It can tell you how much energy you need at each supercharger and plan and guide to supercharger stops. With that info, when you plug in it could give your a time to finish your required charge for the next leg, too (and automatically set the end of charge limit, if desired, though I'm not sure that's useful.)

    Taking it a step further, they could have an internal 'reservations' page at the Supercharger station - the strains would still be first come first serve of course, but this list would tell all the car's doing planning how many cars are expected to be there when they might arrive, and in areas where there are several options might allow leveling the load and minimizing the delay by choosing less loaded stations.

    Tesla has all the information to do this, and the processing power required on the car side isn't that large - almost all the heavy lifting would be done server side anyway.

    I can't imagine that Tesla lacks the vision to do this, so I'm expecting that it will show up eventually, probably in a few years.
    Walter
     
  19. jeff_adams

    jeff_adams Member

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    Did you say that Tesla paid for your tow to Tejon? If so, wow....

    I can't think of a single car manufacturer, oil company or gas station owner that would do that for a stranded motorist. Especially if reports are true that the issue was on the grid side and not with the Superchargers.
     
  20. apacheguy

    apacheguy Sig 255, VIN 320

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    Disagree. If a gas station is down then an ICE can simply visit another one in the area. SpC are so few and far between that this is not possible. Teslas are dependent on the SpC network and they do need to be reliable. If there is a technical failure at a location, then owners need to be made aware.

    Side note: if the issue was on the grid side then all of Harris Ranch should have been without power.
     

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