Has anyone else got this email from Tesla?

[Hwood]

I received an email from Tesla says they will upgrade 8G MCU1 to a 64 G MCU1 free of charge if you are experiencing malfunction

 

[P85_DA]

I received an email from Tesla says they will cover fix MCU1 issues I guess. What did this mean, are they replacing another MCU1 chip or upgrade to MCU2?

Replacing the Emmc chip that is prone to failure they will not upgrade u to MCU2 unless u pay

 

[AppleSam]

What if you upgraded to MCU2 because yours failed? Would Tesla reimburse part of the upgrade?

 

[Bigriver]

What if you upgraded to MCU2 because yours failed? Would Tesla reimburse part of the upgrade?

Or what if you upgraded to MCU2 before your MCU1 outright failed? My MCU1 was always flaky and crashed often. Life is so much better with MCU2 but I didn’t love the price tag that was necessary to get reliability to basic functions.

 

[SmartElectric]

What if you upgraded to MCU2 because yours failed? Would Tesla reimburse part of the upgrade?

Tesla's own post says they will compensate for the eMMC subset of the repair, not the entire MCU2 cost.

 

[rajbsn]

I got an email yesterday related to something slightly different "Your Tesla Model S/X is now eligible to receive a no charge hardware update to the Autopilot control module via a visit from a mobile technician". I'm assuming this one is for only if you have FSD.

 

[MP3Mike]

Or what if you upgraded to MCU2 before your MCU1 outright failed?

You get nothing unless Tesla diagnosed your MCU1 as failing before the Infotainment Upgrade per their information:

I opted to purchase the Infotainment Upgrade, will I receive reimbursement from Tesla? 
If you paid for Tesla’s Infotainment Upgrade after Tesla Service diagnosed that your vehicle’s eMMC was malfunctioning due to accumulated wear, you may be eligible for reimbursement up to the cost of the 8GB eMMC repair available at the time of your upgrade.

More information on reimbursement eligibility, terms and conditions, and how to request reimbursements will be available by or before February 2021.

 

[jboy210]

It is part of a campaign to head off a class action lawsuit steming from the NTSHA investigation on the eMMC failure in MCU1 vehicles.

Tesla is under investigation by NHTSA for its MCU-touchscreen eMMC failure - Electrek

 

[Sandiegodoug]

I got the email, but just spent the money to upgrade to mcu2. It’s my wife’s car and didn’t want it failing on her.

 

[ecarfan]

I received an email from Tesla says they will upgrade 8G MCU1 to a 64 G MCU1 free of charge if you are experiencing malfunction

I got the same email. I took delivery of my X in July 2017, so the potential for chip failure is definitely there. This change of policy by Tesla is certainly welcome, but they should have done it a year ago.

Note that to get that upgrade your current memory chip has to fail.

 

[MrTomP]

Just curious, looking to take my 2016 MX tomorrow and if SC decides I need a replacement, does anyone know if Tesla will replace the MCU2 with another MCU2 or will I get lucky and they upgrade me to MCU3?

 

[MP3Mike]

Just curious, looking to take my 2016 MX tomorrow and if SC decides I need a replacement, does anyone know if Tesla will replace the MCU2 with another MCU2 or will I get lucky and they upgrade me to MCU3?

There is no MCU3. But in any case for warranty repairs they replace almost always like-for-like unless there is no like part available.

 

[MrTomP]

Yeah, I guess I meant the infotainment upgrade since I have an MCU 2. For these type of replacements, does anybody know or have experience with Tesla offering something similar to a discount for an upgrade a warranty item? The infotainment upgrade is 2500 and was wondering if it would be worth asking since its already in the SC or if there is a slight chance I get an early Xmas present from tesla with free upgrade

 

[MP3Mike]

Yeah, I guess I meant the infotainment upgrade since I have an MCU 2.

The Infotainment Upgrade is MCU2 being installed in MCU1 vehicles. So if you have MCU2 there is no upgrade for you to purchase.

 

[Ramp1999]

My car goes in on Dec 1st for this free fix.