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Has anyone ever received a call back from TESLA for used models ?

Discussion in 'Canada' started by desiringbroom, Sep 1, 2018.

  1. desiringbroom

    desiringbroom New Member

    Joined:
    Aug 11, 2018
    Messages:
    4
    Location:
    Florida
    Hi,

    I have requested 7 call back during the last 7 days (I was getting mad) and No one ever called me back concerning a Pre-owned vehicule. I tried to call the number 3 times and no one was capable of helping me saying each time that I need to request a call back... Any tips on what to do now ?

    Very sad this is really cooling me down from being a tesla owner so far...
     
  2. glide

    glide Member

    Joined:
    Jun 6, 2018
    Messages:
    730
    Location:
    USA
    Tesla does not want you to buy a CPO and they will make it very difficult to do so.

    Find one from a dealer or private party if that’s what you really want.
     
  3. orangem

    orangem Member

    Joined:
    Feb 28, 2013
    Messages:
    126
    Location:
    Toronto
    Last I heard 3 months ago, there was only one person doing CPO sales in Ontario...
     
  4. Ludatik

    Ludatik Member

    Joined:
    Jun 18, 2018
    Messages:
    562
    Location:
    Toronto
    Were you looking for information that they weren’t able to provide? When I called months ago about an X, they were able to give me some basic info but if I wanted more pictures or details, they said I would need to contact a different department.

    Another route is to speak to an Owner Advisor at one of the Service Centres.
     
  5. glide

    glide Member

    Joined:
    Jun 6, 2018
    Messages:
    730
    Location:
    USA
    If you are hell-bent on getting one; put down a $2500 deposit on a vehicle. That will get their attention and someone will reach out to you.

    You can move the deposit over to another vehicle if the first does not meet with your approval. I do not recommend buying a CPO from Tesla for many, many reasons. This is just another one of them.
     
  6. CannonFodder42

    Joined:
    Aug 10, 2018
    Messages:
    12
    Location:
    Vancouver
    I had exactly the same problem when I was trying to buy one around a month ago. Despite filling out the form 7-10 times, I was unable to get someone to call me. Eventually I managed to get the number / mail for a remarketing advisor and sort things out, but it took me around two weeks of calls and mails to do so. My opinion is that they are severely understaffed and I hear they are restructuring this process.
     
  7. desiringbroom

    desiringbroom New Member

    Joined:
    Aug 11, 2018
    Messages:
    4
    Location:
    Florida
    Hi cannon, would your mind sharing the coordinates of that remarketing advisor ? By Pm if Possible.Thanks
     
  8. wayner

    wayner Active Member

    Joined:
    Oct 29, 2014
    Messages:
    3,391
    Location:
    Toronto
    Umm - if the OP is in Florida then why is this thread in the Canada forum?
     
  9. orangem

    orangem Member

    Joined:
    Feb 28, 2013
    Messages:
    126
    Location:
    Toronto
    I do have the number for the Tesla remarketing manager. Please PM me for the number...
     

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