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Has anyone had their Model 3 damaged at Burbank Service Center? What happened?

Discussion in 'Model 3' started by grigory1, Jul 26, 2018.

  1. grigory1

    grigory1 Member

    Joined:
    Jul 24, 2018
    Messages:
    7
    Location:
    Los Angeles
    I recently took my M3 for service at the Burbank SC, and when I picked it up, it had damage (curb rash) on the passenger rear rim, and a scratches on the rear bumper.
    Now the bumper on my 1900 mile Model 3 has to be repainted. Very frustrating, but has anyone had to deal with something similar at the Burbank Service Center?

    What happened to you (what was the damage)?
    What did they do to fix it?
     
  2. chronopc

    chronopc Active Member

    Joined:
    Jul 8, 2017
    Messages:
    1,495
    Location:
    California
    A SC damaged my boss' M3 when they replaced his suspension. In his case, the damage was recorded in the paperwork and when my boss pointed it out to them, they agreed to send it to a body shop to get it fixed.
     
    • Like x 1
  3. dek526

    dek526 Member

    Joined:
    Jun 5, 2018
    Messages:
    93
    Location:
    Los Angeles
    sorry to hear. my car was recently at the burbank svc and no issues discovered minus some finger prints on the b pillar. based on my experience with them, they will make things right.
     
    • Like x 1

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