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Has anyone had their Model 3 damaged at Burbank Service Center? What happened?

grigory1

Member
Jul 24, 2018
8
3
Los Angeles
I recently took my M3 for service at the Burbank SC, and when I picked it up, it had damage (curb rash) on the passenger rear rim, and a scratches on the rear bumper.
Now the bumper on my 1900 mile Model 3 has to be repainted. Very frustrating, but has anyone had to deal with something similar at the Burbank Service Center?

What happened to you (what was the damage)?
What did they do to fix it?
 
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chronopc

Active Member
Jul 8, 2017
2,873
2,799
California
I recently took my M3 for service at the Burbank SC, and when I picked it up, it had damage (curb rash) on the passenger rear rim, and a scratches on the rear bumper.
Now the bumper on my 1900 mile Model 3 has to be repainted. Very frustrating, but has anyone had to deal with something similar at the Burbank Service Center?

What happened to you (what was the damage)?
What did they do to fix it?
A SC damaged my boss' M3 when they replaced his suspension. In his case, the damage was recorded in the paperwork and when my boss pointed it out to them, they agreed to send it to a body shop to get it fixed.
 

dek526

Member
Jun 5, 2018
106
50
Los Angeles
sorry to hear. my car was recently at the burbank svc and no issues discovered minus some finger prints on the b pillar. based on my experience with them, they will make things right.
 
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kai2002

Member
Jul 13, 2018
30
6
West Hollywood
Original post is from a while ago, but anyway ...

Also had a minor demage near the charge port done, scratch and a dent about 8 inches long, also at the Burbank Service Center. I only found it by accident when removing the SC cable, also it was dark already when I picked it up.

Talked to one of the guys, he said they'd check for photos (they take photos when they take cars in), after 3 unanswered e-mails and 2 calls they finally called back and acknoledged the damage was done by them. They offered to have it fixed by a body shop. Haven't brought it in yet, cause we have a 2-week road trip planned with our M3. Might skip that and ask for a discount on autopilot (still on the trial) instead, since they are saving on the shop and the loaner ;) Let's see how that goes
 
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Reactions: 1 person

Jedi2155

Model 3 has Arrived.
Jul 6, 2018
1,685
1,441
Upland, CA
I recently had a windshield replaced and noticed damage, I told them about during pick up and they agreed to send a mobile tech out to replace the damage part.
 

sperkin

Member
Mar 23, 2017
915
1,021
Los Angeles, CA
Another service center damaged my steering wheel when fixing the turn signal stalk. Burbank installed a new steering wheel for me when I went in for another issue. Tesla service will make it right. Also, the scratches will be buffed out. Paint shop most likely will not repaint it.

If you take a look at any Tesla service centers and you'll see it's jam packed with cars. Some damages could be caused by other Tesla drivers trying to pull in and out of it the spots without any techs noticing. I always ask them to move other cars out of the way before I leave or ask them to move my car to the exit.
 

kai2002

Member
Jul 13, 2018
30
6
West Hollywood
Yeah, definitely not a world ending thing and yeah it could also have been another driver and not the SC folks. Unfortunately, it's not just scratches, but also dented, actually right next to that sharp curvature. Should be an easy fix regardless.
 

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