Has anyone made an Extended Warranty claim i.e. subsequent to Factory Warranty

[Vegas]

Extended warranty is being offered by a few providers for Tesla in Australia, one of which is Redbook a Chicago based firm.
As they are a US based company and very little is known in Australia about how well, or otherwise, they support Tesla clients - I'm seeking any advice from owners who have used 'Redbook Extended Warranty' cover with their Tesla, when making a claim.

Thanks in advance

 

[Tam]

...Redbook...

Sounds too fishy!

Currently, Tesla service is pretty much a monopoly if you want to fix your air conditioner or 17" screen...

 

[raynewman]

Sounds too fishy!

Currently, Tesla service is pretty much a monopoly if you want to fix your air conditioner or 17" screen...

Not how it works - one still gets Tesla to fix it then sends the bill to RedBook.
I recently had Tesla replace the windscreen and sent the bill to YOUI - no problems
as long as RedBook is there for the long haul.

 

[Shock-On-T]

Redbook should be fine. They are an insurance company, not a repairer, so your warranty repairs would all be done by Tesla (unless Kia can fix the door handles or replace the MCU
The other thing to consider is that if a door handle breaks after 5 years Tesla is probably still legally obliged to repair it for free under Australia's consumer guarantee law:
https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees
This law is that you're entitled to a reasonable expectation of quality and durability. In other words, if your car stops working after 4 years and 1 month, that's not reasonable and you can still claim a warranty repair.

 

[cynix]

Redbook should be fine. They are an insurance company, not a repairer, so your warranty repairs would all be done by Tesla (unless Kia can fix the door handles or replace the MCU
The other thing to consider is that if a door handle breaks after 5 years Tesla is probably still legally obliged to repair it for free under Australia's consumer guarantee law:
Consumer guarantees
This law is that you're entitled to a reasonable expectation of quality and durability. In other words, if your car stops working after 4 years and 1 month, that's not reasonable and you can still claim a warranty repair.

The thing I find annoying about the law is that the wording is very vague, and allows manufacturers/retailers to weasle out of situations too easily. What is "reasonable" durability? Is it based on the cost of the product? Does that mean if a $20k car is sold with 4-year warranty, we can expect Tesla to cover our $200k cars for 40 years?