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Has anyone received a Maritz Research Customer Satisfaction Survey?

Discussion in 'Tesla' started by Babylonfive, May 29, 2013.

  1. Babylonfive

    Babylonfive Power12

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    I just want to know if this is something going out to everyone or if I've been selected. I'm happy to provide honest but positive feedback, but wondered if anyone else has gotten one, now or in the past.
     
  2. mark

    mark Member

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    I received one a couple months ago and sent in a glowing review, but it is a bit tedious.
     
  3. pete8314

    pete8314 Vendor

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    I got one, but didn't get past the first page, there was a LOT of questions...would rather spend my time enhancing the Tesla brand in other ways.
     
  4. Raven

    Raven Member

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    Got one, also. Holy multi-part questions....
     
  5. PeterK

    PeterK Model X Owner

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    Got one a couple weeks ago. Finally got around to doing it this morning - it is long, but I wanted to put in an enthusiastic but honest plug for Tesla.
     
  6. Cattledog

    Cattledog Active Member

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    Got it a month or so ago, still looking at it, might take 1/4 of my remaining lifetime to finish...
     
  7. mcornwell

    mcornwell Active Member

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    Is this something that can be scanned in and posted? I'd be curious what types of questions they ask. About the car? The buying process? The delivery process?
     
  8. callmesam

    callmesam Member

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    I got my Consumer Reports survey two weeks agao and I gave Tesla Model S as high a review as was possible.
     
  9. Vexar

    Vexar Member

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    So is this survey something that Tesla sent out through Maritz or an outside effort? They need smarter templates, like what the vehicle is.
     
  10. youlikeadajuice

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    I just got one today and proceeded to fill it out online...every question asked me about my "Toyota Model S". It then asked me about my transmission (no option for "none") and what my city and hwy MPG was...It wouldn't let me proceed with N/A. Pretty poorly set up.
     
  11. Lcaudle24

    Lcaudle24 Member

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    I received me. I got so frustrated trying to address questions that have no application to a Tesla that I quit. Whoever hired them to use a "canned" survey form should be shot.
     
  12. jerry33

    jerry33 S85 - VIN:P05130 - 3/2/13

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    I did mine online too, but it was for a Toyota Model S. Interestingly anytime there was a dropdown for car makes, Tesla actually showed up in the drop down.
     
  13. S-2000 Roadster

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    I just received one of these in the mail today, despite my 2011 Roadster being my only Tesla.

    I'm wondering whether Tesla actually receives the results at all, or if this is just a marketing survey for someone else. The text does say that the research "is being conducted on behalf of the automobile industry."

    I've long had the impression that Tesla allows third parties to send mail to their registered owners. Tesla probably doesn't share the mailing list itself, but perhaps merely facilitates the mail merge. But I'm just guessing based on the sorts of mail I've received over the years.
     
  14. BluestarE3

    BluestarE3 Active Member

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    Given the blatent errors in the survey questions, is it possible this survey was requested by and for the benefit of someone other than Tesla? I'd think that if Tesla was behind this, they would have asked to review the survey before it went out?
     
  15. ecarfan

    ecarfan Well-Known Member

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    Given the errors and absurdities in that survey, I'm sure it has nothing to do with Tesla.
     
  16. BluestarE3

    BluestarE3 Active Member

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    So, if the survey "is being conducted on behalf of the automobile industry", one has to wonder how the information being gathered will be used and to what end? The traditional auto industry doesn't exactly have Tesla's best interests in mind.
     

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