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Has SC Ever Went Above and Beyond For You [due to SC mess up]?

Emcee326

Member
Oct 17, 2020
5
2
Arlington Heights
I'm not talking about "they worked to get me back on the road the same day" (though that's nice). I'm talking about "They screwed up this one thing so they gave me free mats" or "They forgot to do this so they did a tire rotation free of charge." I ask because I'm in the middle of a horrific experience with SC and I think they should make it right but I get the impression that going above and beyond like that isn't their style.
 

jjrandorin

Moderator, Model 3, Tesla Energy Forums
Nov 28, 2018
9,490
10,678
Riverside Co. CA
So, your question isnt "above and beyond" because that is normally described as doing something out of the norm to help you. You are asking "has a service center ever given you compensation for messing up?" Which is something specifically different from going out of the way to help you.
 

dmurphy

Buster: 11/25/14 - 6/20/21. So sorely missed.
Dec 7, 2018
3,628
4,847
New Jersey - Morris County
Nope. But I haven’t been in a position where I felt that was warranted, either.

Most I’ve had was a traditional dealership comp a tire patch & plug. That’s about it.
 

jjrandorin

Moderator, Model 3, Tesla Energy Forums
Nov 28, 2018
9,490
10,678
Riverside Co. CA
Do you have an answer to the question?

Which question? Did the service center ever give me free stuff because they messed up? I havent had them mess up like that, so no... but plenty of times them going above and beyond in the manner you said you didnt want to hear about.

On your thread question specifically, I havent read a lot of that here... although people tend to raise a stink here, and if they get whatever they wanted eventually, most dont come back here to report "oh by the way they took care of me after all"

=======

Moderator note: If you want, I could put [due to SC mess up] at the end of your thread title, to more accurately reflect what you are actually looking for feedback on.
 
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Emcee326

Member
Oct 17, 2020
5
2
Arlington Heights
Which question? Did the service center ever give me free stuff because they messed up? I havent had them mess up like that, so no... but plenty of times them going above and beyond in the manner you said you didnt want to hear about.

On your thread question specifically, I havent read a lot of that here... although people tend to raise a stink here, and if they get whatever they wanted eventually, most dont come back here to report "oh by the way they took care of me after all"

=======

Moderator note: If you want, I could put [due to SC mess up] at the end of your thread title, to more accurately reflect what you are actually looking for feedback on.
Please do. Thank you!

(moderator note: done. hope whatever you are working on with them gets worked out)
 
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MIT_S60

Active Member
Nov 23, 2016
1,050
893
Orange County, CA
In the past they were somewhat lenient with giving free services (although the annual service is no longer required), or if the mess was big enough free extended warranty (or service agreement, whatever they call it).
 

Raechris

Member
Nov 21, 2017
652
300
Boston
I'm not talking about "they worked to get me back on the road the same day" (though that's nice). I'm talking about "They screwed up this one thing so they gave me free mats" or "They forgot to do this so they did a tire rotation free of charge." I ask because I'm in the middle of a horrific experience with SC and I think they should make it right but I get the impression that going above and beyond like that isn't their style.
Yes, multiple times in multiple ways with multiple cars in Dedham, MA. They are not perfect but care and do an excellent job overall with very challenging circumstances at different points over the last three years. I have also had good experiences with energy support in NV.
 

OCR1

Active Member
Jan 28, 2018
3,759
4,111
Southern California
I ordered a Model 3 LR RWD and was offered a free upgrade to 19” wheels. The service center was supposed to order the wheels and have them swapped out before I took delivery but they forgot to order them. So they offered to order the 19” wheels for me but they let me keep the 18” wheels for being inconvenienced.
 

MJP.P3D-

Supporting Member
Apr 18, 2016
644
511
Chicago
I ordered a Model 3 LR RWD and was offered a free upgrade to 19” wheels. The service center was supposed to order the wheels and have them swapped out before I took delivery but they forgot to order them. So they offered to order the 19” wheels for me but they let me keep the 18” wheels for being inconvenienced.

Wow! Tires and TMPS, too? In any case—that’s a win and definitely qualifies as “going above and beyond”—well done!
 

OCR1

Active Member
Jan 28, 2018
3,759
4,111
Southern California
Wow! Tires and TMPS, too? In any case—that’s a win and definitely qualifies as “going above and beyond”—well done!

When they delivered the 19” wheels and tires they did not include the TPMS sensors in them. They would have swapped the sensors on the 18’s but I elected to just take the 19” wheels home with me because at that point I had already put a few weeks worth of mileage on the 18’s and was happy with them so I did not want to bother swapping them out. I eventually just sold the 19’s to someone who already had a Model 3 with 18’s that wanted to upgrade.
 

KG M3

Member
Jul 24, 2018
166
257
Pasadena, CA
I'm not talking about "they worked to get me back on the road the same day" (though that's nice). I'm talking about "They screwed up this one thing so they gave me free mats" or "They forgot to do this so they did a tire rotation free of charge." I ask because I'm in the middle of a horrific experience with SC and I think they should make it right but I get the impression that going above and beyond like that isn't their style.

The Van Nuys body shop did me a solid. (Sorry it's a long story -summary follows) New Y. Had issues. Had hatch replaced. Had other issues. Got rental instead of uber credits. Two cars on lot - minivan or Fiat Ghibli. Agreed to pay more to get Ghibli. Took two weeks to sort out instead of 3 days promised. Van Nuys covered the complete cost of the Ghibli.

Best sales tactic ever. Hated the Fiat. I was really glad to get out of the Ghibli and back to the Y (dual motor, not P) Way better car.
 

Uncle Paul

Well-Known Member
Nov 1, 2013
6,296
6,858
Canyon Lake,CA
Service centers are known for going above and beyond, but giving out free stuff is not common.

Problem is that if they give out free stuff, lots of people will begin to expect and demand that they get their SWAG as well.
 

cypho

Member
Dec 20, 2018
784
923
USA
I ordered some ( cheap ) parts to fix some damage I caused disassembling my car for a mod. When the parts arrived they didn't charge me for the parts, and installed them(for free) as well. The parts were not more than a few dollars, but the labor would have probably been pretty expensive.

Another time I went in to the service center to buy a mobile charger adapter because their website was broken and I couldn't buy it online. They had the part but the same bug that prevented me from ordering online prevented them from charging me in person. So they just gave me the part for free.
 
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