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Have phone on me, asks for key card

PatinCT

Member
Mar 24, 2020
123
67
CT
Anyone else have this experience? Phone in my pocket, pull handle... demands the key card. Once I get in the car I can get rollig with the key card in my pocket though.
 

jmaddr

Active Member
Mar 29, 2019
1,021
1,036
Florida
Is the phone in your back pocket by chance? If so, try swinging your butt around. :)
If it's not that simple, we would need more info on phone model and might be able to make suggestions then.
 

DS369

Member
Oct 7, 2019
67
32
Montreal
My 2C. Sometimes bluetooth on the phone will "sleep" if you have a bunch of notifications or apps running in the background. It happens on my G6 if I for example get bunch of youtube notifications, car will ask for a card when trying to drive or won't unlock doors, its pretty random. Hope this helps.
 

TMThree

Active Member
Mar 28, 2019
1,118
1,776
USA
Android can decide to put long running apps to sleep to avoid draining batteries. On my note10+, I whitelisted the tesla app so it never gets put to sleep. This allowed the car to always see the phone. Otherwise I'd need to load the app manually to get access to the vehicle once the app is put to sleep.
 
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Georgia_Y

Closed
Feb 25, 2020
199
182
Georgia
Sometimes my iPhone 11 Pro Max does this. I will approach the car and the door won't unlock. If I give it a few seconds, it will work and let me in. Mostly has happened after the car has been parked for a longer period of time.
 

dmh444

Member
Apr 2, 2020
116
82
irvine
Same issue happens with me. I think that's because I have a habit of force closing my Tesla app. If it's opened (but in the background),then it works.
 

Darmie

Super Member
Supporting Member
Jan 13, 2016
2,086
1,388
Clear Lake TX.
I'm using an Android myself. Never had an issue until I did a force close on the app. Opened the app back up and all worked well. Like some said. Bluetooth has a problem going through the body so if it is in the hop pocket, that may be an issue.
 

BeausY

Member
Sep 9, 2020
12
4
Pasadena, CA
I'm having the same issue. If I open the App then the iPhone connects and the door opens. I'll have to try it with the App open in the background. Strange as it only happens in the morning after an evening of charging. During the day, running errands, it works just fine.
 

Iceman23

Member
Apr 26, 2020
74
27
NJ
I have the same issue and the fix is just to leave the Tesla app open on your phone at all times and it will always unlock.

I had a habit of force closing my apps and once I stopped doing that it worked every time.
 

DonATL

Member
Jun 17, 2020
5
1
Atlanta, GA
This happens to me about once ever 2 weeks. iPhone 11pro max. phone in front pocket. If i pull the phone out and tilt it up to wake the screen, then the door will open. My guess is tesla app has gone inactive in background, or maybe bluetooth is sleeping.
 

chowlett

Member
Jul 22, 2020
20
12
Preston, IDaho
Anyone else have this experience? Phone in my pocket, pull handle... demands the key card. Once I get in the car I can get rollig with the key card in my pocket though.
I have an IPhone 6+ and my wife has an IPhone 10. One day she could not get in the Y unless she entered my email and password. On other days, I could not get into the car and had to use the key card. Very frustrating.
 

Gizmotoy

Active Member
Sep 16, 2013
3,671
883
Bay Area, CA
I've only had the car a week, but generally have found the phone key kind of baffling and infuriating. We have 2 Teslas in our account, and the only way the phone key works if you you're "swiped" to the one you want to open. If the app is on the other car, the Y won't open. It also seems to take forever, so you're sitting by the door waiting for it to recognize the phone, which it does eventually (is it waking up?).

I gave up and got a key fob. Problem solved. Works perfectly and reliably. I kind of wanted to be able to easily open the trunk, and not having to deal with the phone key not working is a huge bonus.
 

TomServo

Active Member
Apr 10, 2014
1,606
1,059
Belleville IL
My car finds my wife’s phone key more than mine and she hasn’t driven the car in several weeks. Aside from removing her iPhone as a Key I don’t know what else I can do. Only Tesla can over engineer a process that has all but been perfected. Am thinking of buying a fob.
 

ArcticStation

Supporting Member
Supporting Member
Oct 10, 2018
187
280
Maine
Recently my car has started asking for a key card AFTER it has let me in via my phone (Pixel 3). Doesn't happen all the time, and I never have any problems getting into the car, but it is a hassle having to dig my phone out of my pocket and initiate the app or cycle blue tooth to get the car into gear. Intermittent and very recent.
 

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