Can't recommend this hotel!
Well, this ICEing was very annoying and frustrating.
We were in Toronto to visit the in-laws. I called ahead to the Best Western in Scarborough to make sure the EV charger was going to be available. Asked them to put a cone in the spot or something. We arrived at 11:30 pm, with just 49 km remaining (thanks to some 110V charging at our previous stop), only to discover this:
Due to the really lousy location of the charger the cable can only reach one spot - not that the adjacent spots were available anyway. To be fair to the Toyota's owner, there was no signage. This one is really on the hotel.
Honestly, what is the point of paying to install an EV charger at your hotel, only to leave people stranded when they desperately need it???
The front desk seemed to be willing to call the owner's room even at this late hour... except that they couldn't find a record of the plate number. So we were stranded. I cancelled my reservation on the spot. There was no point in staying there when we'd be completely stuck in the morning. Easy way to lose a customer - permanently.
We drove back there again and parked in front of that Toyota, partially blocking the fire lane, plugged in and settled in for an hour and a half nap in the car. We were just lucky that the lousy charger location meant the cable
could reach the laneway.
When we had enough range (plus a generous safety margin because the temperature was plummeting) we headed off and drove to the Best Western in Cobourg, arriving there at 2:00 am. We plugged into their charger for the night and collapsed into bed. The next morning the car was totally full, and while we were eating a late breakfast I gave it a solid hour of prewarming (turned it back on when it switched off). The pack and cabin was nice and toasty, so from there we were able to drive directly back to Ottawa.
We were thinking of visiting some friends on the way back, but that went out the window because of this. Otherwise it all worked out okay in the end, although my wife is decidedly less keen on road-tripping with the Model S now.