I still think the vehicle itself is fantastic. Love autopilot, the performance, features etc. But by god the service is appalling and they keep making some stupid decisions.
My car has been in for service FIFTEEN TIMES to try to fix some major rattles and they've been unable to do so. Tesla has now given up and refuses to provide any sort of resolution or compensation. Having to go through the financial ombudsman currently.
Additionally when I got a chip in my windscreen it took several months for a replacement windshield to arrive. Autoglass couldn't even get one at all and I had to go through Tesla themselves and still wait over 2 months for it to be fixed.
If my windshield was damaged more my car would have been undriveable for 2 months because of their poor parts distribution...
But also just stuff like the parking sensor removal. My mother just received her Model Y, and this >£60,000 car has no parking sensors....with no date at all as to when the camera based system will be implemented (Seriously, WHY were parking sensors removed when there isn't even a timeline for the replacement???).
Not only that, but because of the lack of parking sensors, she also cannot use the summon features she has paid for until Tesla gets around to adding the replacement system.
The cars themselves are great, but the company has made so much about the process so absurdly frustrating that I've cancelled my Model S order and will not even consider getting another Tesla until some of the basic stuff is sorted