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Having a problem with pick-up and need advice

Discussion in 'Model 3: Ordering, Production, Delivery' started by ToddV, Aug 31, 2018.

  1. ToddV

    ToddV Member

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    Apr 10, 2016
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    Location:
    Fresno, CA
    I got a call last night from a Tesla Rep to say my car was ready for pick up in Fremont next Tuesday morning. I'm paying the full amount with a cashier's check, but still don't have contract, VIN, nor final amount due. Since Monday is a bank holiday, and I'll be driving to Fremont Tuesday morning to get the car, today is the only day I can get the cashier's check. I called the main customer service line, and they couldn't help me. I was given a number to the finance department, but it went to voicemail after 8 rings. Do any of you have some words of wisdom that might help me?
     
  2. C141medic

    C141medic Active Member

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    Location:
    New Jersey
    That makes absolutely no sense. How do you not have a VIN and a MVPA at this point especially since you’re getting the car next week? When I look at my Tesla account I can look at the order details and all the amounts are listed. Since I’m in NJ and there are no EV taxes it makes things a lot easier. If you went in there with a cashiers check that was a little over the amount owed you’d get that amount refunded to you. I’m very fortunate I have an excellent delivery advisor and he’s very responsive. Sorry that yours hasn’t been as responsive.
     
    • Like x 1
  3. ck867

    ck867 Member

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    Location:
    Sacramento
    I did not get the MVPA emailed to me until the day before my delivery date and i wrote a personal check instead of cashiers check because it was easier.
     
    • Like x 1
  4. C141medic

    C141medic Active Member

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    That’s interesting since my credit union will not process a loan without it.
     
    • Like x 1
  5. ToddV

    ToddV Member

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    Apr 10, 2016
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    Location:
    Fresno, CA
    My delivery advisor could not have been worse. He originally told me I had to pick up the car on Saturday. I explained to him I couldn't do it and he said I was on a "special list" and I wouldn't like my delivery date if I turned this one down. I reluctantly accepted Saturday. The advisor called back 5 minutes later and said he could extend delivery to Tuesday. He had no information about my contract, VIN, or total amount owed. I'm not off to a good start with Tesla. Hopefully it's just a hiccup.
     
    • Informative x 2
  6. ToddV

    ToddV Member

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    Location:
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    They actually accepted a personal check? Wow! It only shows as cashier's check as an option in their FAQ.
     
  7. C141medic

    C141medic Active Member

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    I’d try calling or emailing your DA again. And also perhaps contacting the location where you’re getting delivery. Hopefully they could at least give you your VIN and give you some additional insight into the delivery. Calling Tesla sales number should also be able to get your VIN.
     
    • Like x 1
  8. ck867

    ck867 Member

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    Aug 14, 2018
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    Location:
    Sacramento
    When they emailed me the MVPA the day before, the email indicated they would accept a personal check. This was at the Rocklin, CA location.
     
    • Like x 1
  9. b_ack51

    b_ack51 Member

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    Jul 12, 2018
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    Location:
    Columbus
    Why not pay by ACH at time of delivery? I was allowed to
     
    • Like x 1
  10. Tdriver

    Tdriver Member

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    Location:
    Palm Desert, CA
    I paid the large portion with a cashiers check and handed them a personal check for the balance at delivery.....no problem.
     
  11. neroden

    neroden Model S Owner and Frustrated Tesla Fan

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    They have accepted personal checks in the past.
     
  12. neroden

    neroden Model S Owner and Frustrated Tesla Fan

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    Ithaca, NY, USA
    If you don't know how much the cashier's check is supposed to be, you can't get the cashier's check. :shrug: Does your bank have a branch closer to Fremont?
     
  13. ChrisH

    ChrisH Active Member

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    Milton, wa
    I think it might depend on location. I’m in WA state and they accepted a personal check from me if it was under $10,000
     

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