On one hand, I don't know why we continue to boast of the excellent service center experiences. Aren't they all excellent? Isn't each time as great or sometimes better than the one before? Here goes anyway.
I had a superior experience at the Honolulu Service Center today. I didn't have an appointment. Two days ago, the low tire pressure notice popped up on my dash for two tires on the left side. I didn't know if I would get to the SC today, so I didn't make an appointment. I simply dropped by to see. I had already checked the tires myself to see if there was a screw or nail and there was not. So, I needed someone to dig deeper. Can you take me in today? Yes, we can, we are happy to do so.
The CA crew was on duty, because our regular Honolulu crew is in CA for training. (Learning what? To do better than they already are? To improve on excellent? Duh) Our Honolulu crew is already the best. I don't know how they could be any better. But they are gone.
The CA crew took my S in to check the tires. I didn't tell them what to do, they know better than I. When finished, they told me, they had dipped both tires in water looking for slow leaks. Nothing. Value stems were good. They took both left side wheels off and checked. No nails, no screws, nothing visible. Checked the TPMS; working fine. While they had two off, they took the other two off and rotated the tires. (I didn't ask them to do this, and its still 6 months before the first annual service.) They did it because they could. Was it going to fix the low pressure issue? No, but again, because they could, they did it. (That's GREAT service.) They checked for a out-of-round tire, just in case, nope. They inflated all 4 to 45 and put them back on. Actually, when they told me what they did, they sounded disappointed they didn't really find anything to fix. (Wow!!).
So, we're done and they pull my S around and plug it in for a little juice while we are doing 5 minutes of paperwork and talking Tesla 10 minutes. The tech that pulled it around, and plugged it in, came in and told the service advisor that 'water came out of the charge port when the door opened". I'd seen this a couple of times at home, and just dismissed this. The service advisor asked me to wait one. He goes back to parts and comes back in two minutes, and says. Do you have 1 hour more that we can keep you? We have the part, we want to replace your charge port assembly, its not suppose to retain water. It's not a hazard, but we want to do this. HECK YEAH, take 61 minutes if you need it. I have the time. There's no hurry. They offered a loaner. I don't want to take a loaner if I can leave it for someone that might need it, so okay, I wait. Great place for a nap anyway. One hour later, they are done and 5 minutes of paperwork and I am gone.
Think about all this for a minute. THEY found an issue. I didn't report it. THEY told me about it. (They didn't have to do that.) THEY said, it would be okay, but THEY wanted the peace of mind that I was not leaving with a bad port door assembly.) THEY offered me a loaner so I could go, while they did the work. THEY didn't want me to take my car with a part that THEY considered to be faulty. I didn't have to beg, plead, argue or threaten them to replace it. THEY wanted to do it. GOSH, I LOVE THESE FOLKS ! But wait, this is the CA crew, not the Honolulu crew. How? Its in the water and pineapple ice tea. The Tesla Aloha work ethic has already rubbed off on this CA crew. They are great.
I wish they were paving our roads, patching our potholes and managing the building of our elevated rail system. I am convinced they could do a better job than those that are currently supposed to be doing those jobs.
Thank you folks at the Honolulu Service Center. And this is why we continue to brag about our Honolulu crew.
