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Heads-up on front door latches

Discussion in 'Model X' started by Marcos, Oct 17, 2016.

  1. Marcos

    Marcos Member

    Joined:
    Aug 29, 2015
    Messages:
    91
    Location:
    Oakland, CA
    This past Friday, the latch on my driver's side door died, leaving me away from home with a door that refused to latch shut. Luckily, I wasn't too far from home, and the danger was minimized, but even that two-mile drive was disconcerting, with the door wanting to swing out on every right-hand turn. (Damn you centrifugal motion!) This was the second time that latch failed, and a supposedly redesigned latch had been installed on both front doors.

    Given the safety issues, Tesla had the car towed to its SF service center. (I didn't even know that existed, been open a month they told me.) The service rep told me that mine was the second X that weekend with that problem, and that Tesla had issued a service bulletin on it with an even newer latch design. They went ahead and swapped out both the broken one, as well as the passenger-door latch. Hopefully, this is the last I ever have to worry about this. I had the car back early Saturday afternoon.

    I write this not to complain (I'm an avid early adopter, this stuff doesn't bother me), but to warn. Depending on how old your X is, you may have an old-model latch, and having it die when away from home is incredibly dangerous. It should be a recall item, to be honest. So you might want to check in with your service center about getting your latches replaced, or if your car is in for other reasons, see if they'll swap out then. Like I said, the service rep told me there is a service bulletin out to service centers about the problem, so it shouldn't take much convincing on your part to get it fixed.
     
    • Like x 3
    • Informative x 1
  2. DuplexDianne

    DuplexDianne Member

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    Apr 18, 2016
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    Location:
    Austin, TX
    Does anyone know when the new latch design was implemented?
     
    • Like x 2
  3. Roentgen

    Roentgen Member

    Joined:
    Apr 1, 2016
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    Location:
    Southern California
    would also like to know as my X is relatively "early"
     
  4. engle

    engle Member

    Joined:
    Aug 25, 2011
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    440
    I'm headed to Fremont Service Center with a similar issue right now. This morning, my X driver's door failed to open at all, either from the outside, key fob, or the control panel inside. Climbed in from the passenger door. It doesn't close, either. It does open mechanically using the handle inside, and latches enough to drive with a small window gap. Thanks for your post -- I'll make sure they replace my passenger front door latch, too, since I'm a very early production build 00041X from 3/22/2016. This is the first mechanical issue I've had in 11K miles. :)

    I didn't mind being an early adopter since I only live about 6 miles from the factory (and I leased it).

     
  5. Xminus6

    Xminus6 Member

    Joined:
    Sep 3, 2015
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    Location:
    Bay Area, CA
    Wait, there's a service center in San Francisco now?
     
  6. qadaemon

    qadaemon Member

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    Jul 29, 2016
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    Location:
    Sidney IL
    We should start a door latch failure club. What a weird way to be randomly stranded, honestly.
     
  7. LuckyX

    LuckyX Stormtrooper X60D, Autopilot, and Hitch

    Joined:
    Aug 11, 2016
    Messages:
    141
    Location:
    Orange County
    I'm having a similar issues ever since 8.0. My passenger and both FWD won't open by manually press the handles. Will only open if I touch the touchscreen icons twice. The keyfob will work 50% of the time. Doesn't matter if there obstacles or in a completely open area.
     
  8. Marcos

    Marcos Member

    Joined:
    Aug 29, 2015
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    Location:
    Oakland, CA
    Yup. One month old, on Van Ness where ... some upscale car dealership used to be. Bentley maybe?

    It's gorgeous and HUGE. Must cost a mint.
     
  9. cwerdna

    cwerdna Active Member

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    Jul 11, 2012
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    Location:
    SF Bay Area, CA
    Since you feel that this is a dangerous condition (as do I) and use the state that it should be a recall item, you should file a safety complaint w/NHTSA at Home | Safercar -- National Highway Traffic Safety Administration (NHTSA).

    If you wish, you can formally contact Tesla as directed via the verbiage in the manual re: safety defects, but the repair work means that all/virtually of all of this is in their system and would be redundant, IMHO.
     
    • Like x 2
  10. HookBill

    HookBill Member

    Joined:
    Dec 28, 2015
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    411
    Location:
    The OC, CA
    Here is a video showing what I think is the same problem.

     

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