I got home from work this evening and went to plug my 2018 Model 3 in at home. Clicked the button on the charger cord and the charging port only opened halfway, then shut. Then it won't do anything. I tried soft reset, hard reset, reset while pressing the brake, nothing. Then, I got notice that a software update had went through with some new fixes. I didn't read it too close as it didn't interest me. The current software version is 10.2 (2021.4.18) All of my stuff is gone! My driver profiles, homelink (doesn't even display the icon), wifi and bluetooth settings, maps, everything! I took the time to put all that back in and went for a short drive thinking maybe that would help. Then I realized autopilot and summon were reset as well. All my previous settings, etc were gone! Got back home and tried to plug in, still won't open. I tried the app, button on the screen, button on the charger, everything. We are leaving on a 8 day trip in the morning and were planning on taking the Tesla but obviously we now might not be. Any help or suggestions is greatly appreciated!!! A couple of notes to help troubleshoot:
1) Car was parked WED at approx 630AM at work and left there until this evening when I drove home. There were no issues on the way home and all my settings were still there.
2) Car won't connect to wi-fi at all now. I tried our home wi-fi, and my phone hotspot, neither will work with it saying bad password.
3) Finally got the port manually open but pushing the button on the cord doesn't close it so now its stuck open. Buttons on screen and app do nothing. Charging still works as it began to add miles when i plugged in.
QUESTIONS:
1) How do i get it to reset the software and install a different version as I feel the software update it did messed everything up
2) Is there a way to get the port open and closed without pushing and pulling it with my hand? I don't want to damage it in anyway as it appears all our issues are software related.
3) With us leaving on a trip tomorrow, support is obviously closed until Tuesday. Any help Tesla or Roadside assistance can provide tonight? Tried calling and the auto bot just hangs up on me saying to make an appt in the app.
4) What happened to my homelink button at the top? I don't mind resetting it up but its just gone!
5) Does holding both scrolls and the brake button for ~ 30 seconds reset everything?
PLEASE HELP US! I can't believe this happened hours before we are going to leave on a trip. It's too late to get a rental car probably and our other EV doesn't have the range we need. I'm keeping my fingers crossed that someone has a solution or it fixes itself overnight.......
1) Car was parked WED at approx 630AM at work and left there until this evening when I drove home. There were no issues on the way home and all my settings were still there.
2) Car won't connect to wi-fi at all now. I tried our home wi-fi, and my phone hotspot, neither will work with it saying bad password.
3) Finally got the port manually open but pushing the button on the cord doesn't close it so now its stuck open. Buttons on screen and app do nothing. Charging still works as it began to add miles when i plugged in.
QUESTIONS:
1) How do i get it to reset the software and install a different version as I feel the software update it did messed everything up
2) Is there a way to get the port open and closed without pushing and pulling it with my hand? I don't want to damage it in anyway as it appears all our issues are software related.
3) With us leaving on a trip tomorrow, support is obviously closed until Tuesday. Any help Tesla or Roadside assistance can provide tonight? Tried calling and the auto bot just hangs up on me saying to make an appt in the app.
4) What happened to my homelink button at the top? I don't mind resetting it up but its just gone!
5) Does holding both scrolls and the brake button for ~ 30 seconds reset everything?
PLEASE HELP US! I can't believe this happened hours before we are going to leave on a trip. It's too late to get a rental car probably and our other EV doesn't have the range we need. I'm keeping my fingers crossed that someone has a solution or it fixes itself overnight.......