Help Getting Parts

[Carlos Danger]

I was in an accident in my 2013 Model S on 10/12. The body shop recommended by Tesla is still waiting on parts from them. As my maximum insurance benefit for car rental has been reached, I am now paying out of pocket a daily amount for my rental.

I've contacted Tesla customer service for help.

Any other suggestions how I can expedite getting parts from Tesla?

 

[bkp_duke]

Go into the Tesla Service Center and ask to talk to a manager about your situation to see what strings they can pull.

 

[Science fan]

I was in an accident in my 2013 Model S on 10/12. The body shop recommended by Tesla is still waiting on parts from them. As my maximum insurance benefit for car rental has been reached, I am now paying out of pocket a daily amount for my rental.

I've contacted Tesla customer service for help.

Any other suggestions how I can expedite getting parts from Tesla?

Since the delay in receiving parts is Tesla's fault, then I would think that they should get you a loaner to use. It seems only right; they do owe you a timely replacement for parts and a month's delay is not reasonable.

 

[MP3Mike]

Since the delay in receiving parts is Tesla's fault, then I would think that they should get you a loaner to use. It seems only right; they do owe you a timely replacement for parts and a month's delay is not reasonable.

If it was for a warranty repair then I would agree, but for a collision repair I don't think Tesla has any responsibility to provide anyone a loaner.

It seems that taking month(s) to get parts isn't uncommon for high-end cars, so it isn't just a Tesla issue.

It does sound like the OP was underinsured as far as the car rental coverage goes.

 

[tls]

If it was for a warranty repair then I would agree, but for a collision repair I don't think Tesla has any responsibility to provide anyone a loaner.

It seems that taking month(s) to get parts isn't uncommon for high-end cars, so it isn't just a Tesla issue.

It does sound like the OP was underinsured as far as the car rental coverage goes.

Hard to say. A lot of carriers won't sell you more rental benefit no matter what your other policy limits are. GEICO for example -- at least as far as I can tell.