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Help Getting Parts

Discussion in 'Model S' started by Carlos Danger, Nov 9, 2016.

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  1. Carlos Danger

    Carlos Danger Member

    Joined:
    Jul 31, 2013
    Messages:
    32
    Location:
    Chicago
    I was in an accident in my 2013 Model S on 10/12. The body shop recommended by Tesla is still waiting on parts from them. As my maximum insurance benefit for car rental has been reached, I am now paying out of pocket a daily amount for my rental.

    I've contacted Tesla customer service for help.

    Any other suggestions how I can expedite getting parts from Tesla?
     
  2. bkp_duke

    bkp_duke Member

    Joined:
    May 15, 2016
    Messages:
    906
    Location:
    San Diego, CA
    Go into the Tesla Service Center and ask to talk to a manager about your situation to see what strings they can pull.
     
  3. Science fan

    Science fan Member

    Joined:
    Mar 18, 2016
    Messages:
    139
    Location:
    Boynton Beach, FL
    Since the delay in receiving parts is Tesla's fault, then I would think that they should get you a loaner to use. It seems only right; they do owe you a timely replacement for parts and a month's delay is not reasonable.
     
  4. MP3Mike

    MP3Mike Active Member

    Joined:
    Feb 1, 2016
    Messages:
    3,919
    Location:
    Oregon
    If it was for a warranty repair then I would agree, but for a collision repair I don't think Tesla has any responsibility to provide anyone a loaner.

    It seems that taking month(s) to get parts isn't uncommon for high-end cars, so it isn't just a Tesla issue.

    It does sound like the OP was underinsured as far as the car rental coverage goes.
     
  5. tls

    tls Member

    Joined:
    May 17, 2015
    Messages:
    175
    Location:
    New York, New York
    Hard to say. A lot of carriers won't sell you more rental benefit no matter what your other policy limits are. GEICO for example -- at least as far as I can tell.
     

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