Hi TMC members, I just joined and I'm looking for some help. I have a 2013 Model S P85 that has been an awesome car but on the morning of 10/5/21 I got an alert that said "Maximum battery charge level reduced".
I drove it to the service shop right away and they took a look at it. They said it was a problem with the battery and even worse, my 8 year drivetrain warranty had expired 2 weeks ago.
We scheduled the soonest appointment available, November 4th, and I was on my way.
When I arrived at home that evening, I thought I would charge my car to see how much range I would be able to charge up to. I was thinking that if the battery was starting to degrade, I would start losing some of that battery range. A few days prior, I was able to charge up to 245 miles. I figured when it said Maximum battery level reduced, that meant the battery would only be able to charge up to a max of 230 miles or something like that.
When I plugged it in to charge, the battery was showing 130 miles of range. but when I looked at the screen to see what was happening, the screen said "Charging Complete".
I tried several times and received the same message each time. The battery would no longer charge.
Soon after, I received the service appointment email with an estimate of nearly $25,000.00 to replace the HV battery. Needless to say, I was shocked. I had literally gone from a fully functioning battery and sweet, reliable, Model S to "Dead Man Walking" overnight.
Over the next couple of days, I took several trips back to the service center to talk to the manager. I basically pleaded with him and TESLA to extend some sort of goodwill towards the warranty since it was so close to the expiration date. He agreed with me about it being barely out of warranty....the closest he had ever seen.... and he said he would talk to the regional manager.
Two days later after I didn't receive any replies from the service center, I drove back in and found the service manager. He said the regional managers said "No" because even though it had only been 2 weeks past the warranty expiration, they couldn't/wouldn't do anything.
The best they could do was a $10,000-12,000.00 Refurbished battery with a 4 year warranty.
I've tried to go above the service manager, whose hands are tied, to discuss this with a regional manager but I can't find a number or way to contact one.
My questions for everyone here are.
Does anyone know how to get in touch with a real, live, regional service manager so I can discuss the issue with them?
Has anyone else on here experienced anything like this?
I'm feeling extremely let down by Tesla's service center at this point.
Thanks if you read it this far.
I drove it to the service shop right away and they took a look at it. They said it was a problem with the battery and even worse, my 8 year drivetrain warranty had expired 2 weeks ago.
We scheduled the soonest appointment available, November 4th, and I was on my way.
When I arrived at home that evening, I thought I would charge my car to see how much range I would be able to charge up to. I was thinking that if the battery was starting to degrade, I would start losing some of that battery range. A few days prior, I was able to charge up to 245 miles. I figured when it said Maximum battery level reduced, that meant the battery would only be able to charge up to a max of 230 miles or something like that.
When I plugged it in to charge, the battery was showing 130 miles of range. but when I looked at the screen to see what was happening, the screen said "Charging Complete".
I tried several times and received the same message each time. The battery would no longer charge.
Soon after, I received the service appointment email with an estimate of nearly $25,000.00 to replace the HV battery. Needless to say, I was shocked. I had literally gone from a fully functioning battery and sweet, reliable, Model S to "Dead Man Walking" overnight.
Over the next couple of days, I took several trips back to the service center to talk to the manager. I basically pleaded with him and TESLA to extend some sort of goodwill towards the warranty since it was so close to the expiration date. He agreed with me about it being barely out of warranty....the closest he had ever seen.... and he said he would talk to the regional manager.
Two days later after I didn't receive any replies from the service center, I drove back in and found the service manager. He said the regional managers said "No" because even though it had only been 2 weeks past the warranty expiration, they couldn't/wouldn't do anything.
The best they could do was a $10,000-12,000.00 Refurbished battery with a 4 year warranty.
I've tried to go above the service manager, whose hands are tied, to discuss this with a regional manager but I can't find a number or way to contact one.
My questions for everyone here are.
Does anyone know how to get in touch with a real, live, regional service manager so I can discuss the issue with them?
Has anyone else on here experienced anything like this?
I'm feeling extremely let down by Tesla's service center at this point.
Thanks if you read it this far.
