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HELP! J1772 Adapter stuck in Charge poirt locked in, Red Ring

Discussion in 'Model S: Battery & Charging' started by islandbayy, Jan 23, 2015.

  1. islandbayy

    islandbayy Active Member

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    #1 islandbayy, Jan 23, 2015
    Last edited: Jan 23, 2015
    Help, I am not able to dig through the forums right now. Put in the J1772 adapter. Immediately red ring, "Pull Over safely vehicle shutting down" "12v battery low" "Vehicle Needs Service" "Contact Tesla Service".

    I tried rebooting, but nothing I do will unlock the locking pin holding the adapter in. I have a standard lead acid charger on the 12v. It was 12.2v upon connection (5 minutes after arriving and getting the warning).

    Can someone point me to where the guide to manually unlock the charging pin is? Tesla service will be picking it up but it will be a while. I want to see if it's the J1772 adapter causing the issue as it was instant when that thing hit the charge port.


    And here, I thought going on 2 years with my original 12v :(
    Things were going so well after getting it back from major over-haul :( Glad this didn't happen while driving to Detroit again tonight :( I would have had my 4 year old with me.
    Thanks!
     
  2. commasign

    commasign Active Member

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    If you're running firmware 6.1, try holding the trunk button down on your keyfob. That may unlock the chargeport pin even when the touchscreen chargeport unlock button doesn't.
     
  3. islandbayy

    islandbayy Active Member

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    No go :(

    Tow truck should be here shortly now. Service guy is driving a loaner up from Highland Park to me, and riding back with the tow truck.
     
  4. commasign

    commasign Active Member

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    Too bad. But welcome to the 12v failure club!
     
  5. islandbayy

    islandbayy Active Member

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    Might also be the DC to DC converter. Even with a battery charger on the 12v though, I cant get the main pack contactors to close.
     
  6. NigelM

    NigelM Recovering Member

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    There isn't a manual release. Once you've disconnected the J1772 the chargeport should change back to white and you can unlock it from the center screen (at least that is what should normally happen).
     
  7. Alysashley79

    Alysashley79 Member

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    I know this sounds silly and you've probably already tried it. But try locking the car and then unlocking it. I had this happen with a UMC and it worked. Ended up needing a new master charger but...was able to drive the car to tesla.
     
  8. islandbayy

    islandbayy Active Member

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    Tried it.



    Tow truck driver is here right now. Ironically, same tow driver that picked me up when my Main Pack failed 17,000 miles ago (within 20 miles) On July 23ish.
     
  9. islandbayy

    islandbayy Active Member

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    Never had the J1772 connected. I was demoing the public charger adapter for a friend before heading out. It was just the adapter.
     
  10. Chris TX

    Chris TX Active Member

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    I wonder how the port knew there was something plugged into it. None of the connectors touch each other.
     
  11. onasj

    onasj Member

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    J1772 adapter removal problems

    I've also had many problems removing the J1772, even weeks after taking ownership of my P85D.

    Every morning I approach the car, wait for it to unlock, then disconnect the J1772 charger from the adapter, then try to pull the adapter out of the car. 80% of the time it remains locked in the charging port. Then I try holding down the trunk fob button. Half the time this does the trick. Otherwise I have to lock and unlock the car and open and half-close the charge port cover repeatedly until the damn thing lets go of the adapter.

    Has anyone found a reliable way to remove the adapter?
     
  12. Chris TX

    Chris TX Active Member

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    I betcha pushing the button on the UMC would get it to release.
     
  13. NOLA_Mike

    NOLA_Mike Active Member

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  14. NigelM

    NigelM Recovering Member

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    We've never had a problem removing the adapter and it's used by my wife at least once a week. We unlock the chargeport and then remove the adapter with J1772 still connected, then remove the adapter from the J1772. Works every time.

    Edit: Just saw Mike's post above; that's exactly what we do.
     
  15. EarlyAdopter

    EarlyAdopter Active Member

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    I never had problems with the J1772 adapter on my old P85. I've run into the same problems you mention with it on the P85D constantly.

    One of the problems with the P85D is the "unlock chargeport" button on the touchscreen has been replaced with a "close chargeport" button instead.

    I reported these issues to ServiceHelpNA a while ago.
     
  16. invisik

    invisik Member

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    Yes this.

    There is a time limit that the the chargeport stays unlocked after unplugging the J1772 handle itself. If you unplug the J1772 handle, return it to the charging post, then come back to the car, the port has probably locked again on the adapter. The procedure in the attachment is correct that you have to pull them both out together, and then separate the adapter from the J1772. I have a J1772 in my office parking spot so I learned this dance after some trial and error. :)

    It does sound like the adapter might be bad as my car normally does nothing when I insert or remove the adapter itself from the chargeport. I don't think it has any logic in it--it's purely an adapter.

    -m

    PS: I feel for ya iislandbayy, you've had all the major failures! At least you're getting them out of the way now...... plan for 100's of 1000's of smooth sailing miles ahead!
     
  17. Fezzik

    Fezzik P67429

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    Does your car lock automatically when you leave the car. Mine does and will not release the handle to the charge port unless I unlock it or walk up to the point the handles come out. Then it will release it.
     
  18. islandbayy

    islandbayy Active Member

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    Just thought I would update on the situation. No problems with my 12v.

    Apearantly, some sort of fluke. when adapter was inserted, something triggered a fault when I inserted the j1773 adapter that caused the car to go into a protective mode. ironically, after sitting overnight at the service center the adapter released it's via normal means. all logs checked, and adapter inserted and removed many times and they took it to a Chargepoint, supercharger and hpwc no more issues @_@. universe telling me not to go to Detroit. and if I had left as I had planned, I would have been sitting for hours on a closed freeway waiting for a 6 car pile up to be cleared...
     
  19. randompersonx

    randompersonx Member

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    The way the PDF suggests is not what I do, and seems like a harder way of doing it.

    I do this:
    1) Unlock the car
    2) Press j1772 button to stop charging and release the lock
    3) Release j1772 button to have the handle attached to the j1772-tesla adapter
    4) pull j1772. Adapter will come out with it.
    5) Press and hold j1772 button
    6) Release the adapter from the j1772.
     
  20. Gizmotoy

    Gizmotoy Active Member

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    Are you sure? That's exactly what the PDF suggests, with the possible exception of it suggesting using two hands to pull the adaptor/j1772 from the vehicle.
     

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