Help needed! New car not assigned yet?

[Skenno]

Hi all, hoping somebody can help. We've just had our model Y delivered (was originally due yesterday) but I can't get it to charge with our tesla wall charger. Just a solid blue light. Also, the tesla app hasn't changed in any way yet. It's still asking me to manage my account in the browser. Should tesla have assigned the car to me or something to get my app to work with the car (eg open doors, sort temperature, schedule charging etc.) Or is this something I can do?
We can't get through to tesla. Still on hold to them now.

 

[beasty54]

Hi all, hoping somebody can help. We've just had our model Y delivered (was originally due yesterday) but I can't get it to charge with our tesla wall charger. Just a solid blue light. Also, the tesla app hasn't changed in any way yet. It's still asking me to manage my account in the browser. Should tesla have assigned the car to me or something to get my app to work with the car (eg open doors, sort temperature, schedule charging etc.) Or is this something I can do?
We can't get through to tesla. Still on hold to them now.

It can take 24hrs for the app to kick in, especially if it's a lease.

 

[Skenno]

Thanks. It's not a lease. Would that affect the charging too?

 

[beasty54]

Thanks. It's not a lease. Would that affect the charging too?

I'd have expected the app to work within the hour at the most if you've ordered direct. I don't have the Tesla charger but not having the app activated won't affect the charging, the Tesla chargers don't work with Tesla's exclusively.

 

[kelvin 660]

SOLID BLUE: Model 3/Y detects that a connector has been plugged in.
What does the charging display say? Maybe it's on a time to start?

 

[Skenno]

It just gave us a button saying 'start charging' but that didn't do anything. I've put the granny charger on now and that seems to be working. Finally through to tesla now. They say the car hasn't been marked as delivered so they're looking into that and are trying to work out why the wall charger isn't working.

 

[Skenno]

They've marked us as delivered, so I've got access to the app! Still no joy with the wall charger yet. The tech team are going to be in touch on Monday.

 

[Dilly]

Bit of a long shot. I presume there are no charging schedules accidentally set in the car. That will stop an instant charge.

 

[Skenno]

I don't think so. I'll have a proper look in a bit. Just installing an update at the mo. Ta.

 

[Skenno]

Tried again after the update was installed and its now working. All sorted now!