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Help.Ordering Model 3 trouble uploading driver license, and now what?

Discussion in 'Model 3' started by ZooSean, Apr 27, 2018.

  1. ZooSean

    ZooSean ZOO

    Joined:
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    859
    Location:
    Markham, Canada
    I have to open a new thread for this. (as my previous one not clearly states my problem).

    I got my invitation on Tuesday, and ordered my Model 3 yesterday.

    I put two names on the registration page (me and my wife). But when I tried to upload my wife's driver license, it won't allow me to do so, it keep saying "uploading" (mine uploading is fine). I tried different computer even mobile phone, tried both home and at office. All the same. I could not submit the mine driver license info either as my wife's driver license info is not completed. I could not go back and change only put my name on the car, and that has been submitted and can not change.

    Now, what, Could I give a paper copy of driver license before or on delivery? Will this cause delay on delivery?

    I am a bit worried...
     
  2. bpjod

    bpjod Supporting Member

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    Location:
    Alberta, Canada
    Just so you know, you're not alone -- I'm having the same issue. I ordered yesterday and am from Canada. I'm in Mexico at the moment and am trying to do it with my iPad on the hotel's Wi-Fi. I thought it was just me and figured I'd retry when I get home in a few days.
    In my case, the problematic upload is the front side of the second driver's licence. I can upload the other three images just fine. You?
     
  3. xav-

    xav- Active Member

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    Location:
    Orange County CA
    You should be very worried!

    I have very bad news. I am very sad to inform you that in a tweet a few weeks back, Elon specifically mentioned that whoever failed to upload their drivers license would not receive their model 3 :(
     
    • Funny x 10
  4. ZooSean

    ZooSean ZOO

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    Haha, yes 2nd drivers license front page. Exactly same issue. I am calmed after hearing that I am not alone.
     
  5. ZooSean

    ZooSean ZOO

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    Oh, yeah. if Elon said that, that means Tesla agreed that their web ordering page is terrible for a high tech company. And their stock price will get hit tomorrow.
     
    • Funny x 1
  6. Kira

    Kira Member

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    Location:
    Victoria, BC
    I had the exact same issue. Called Tesla in Vancouver and was immediately transferred to our delivery advisor. I emailed the pictures of our licenses to her, she kindly popped them all in on her end, and then I was able to click “Submit”. :)
     
    • Like x 1
  7. ZooSean

    ZooSean ZOO

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    I called 888 number, and the guy told me no need to worry at this point. He told me that once I get my VIN, I will be assigned a delivery manager, and he/she will help me to upload all the documents.

    Looks like Tesla really could do that in their back end. That's fine for me now.
     
  8. ZooSean

    ZooSean ZOO

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    Few days passed, Tesla still did not fix this issue. Did you manage to resolve this?
     
  9. croman

    croman Active Member

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    Tesla is never great at communication. Wait patiently they want you to have your model 3. Don't panic. ;D
     
  10. balzary

    balzary Member

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    Toronto
    Had the same issue, it worked after trying on 3 different machines and all available browsers...
     
  11. ZooSean

    ZooSean ZOO

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    Would you tell me which system (Mac / windows ) and which browser works?
     
  12. ZooSean

    ZooSean ZOO

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    Ops, I have found a way to fix the problem. After going to the manage my model 3 page, just click the bottom Canadian flag, and switch to US site. Now, I can upload photo and click submit without any problem. After doing that, close the browser, re-start the browser, and go the Tesla Canadian site again, login and it shows that my driver license info is uploaded..

    Hopefully, Tesla received my documents without any problems.
     
    • Informative x 1
  13. champion1955

    champion1955 Member

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    Jul 2, 2018
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    Location:
    toronto
    This worked for me! Finally. Though after changing to the US site and uploading the license, I simply changed the site back to Canada and the licenses were still saved. Thanks ZooSean!
     
    • Disagree x 1
  14. Tzoid

    Tzoid Member

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    Montreal Canada
    changing to US from Canada worked for me
     
  15. gambit48

    gambit48 Member

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    Do you guys have an Internet Advisor helping you? They typically contact you and review all your details. I just e-mailed mine a picture and they uploaded it (or input the info or whatever they needed to do).

    Even changed a reservation in my name to my parents. The guy helping did everything. I just e-mailed him pictures of all the docs and he handled all the internal stuff Tesla does when they ask you to upload to the site.
     
  16. ChrisP

    ChrisP Member

    Joined:
    May 6, 2013
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    Location:
    Gatineau, Canada
    Ordered today. I am from Canada and had the same issue. Change to US and it work and then back to Canada and the info and document were saved. Thanks!
     
  17. AtlasTracer

    AtlasTracer Member

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    Feb 4, 2019
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    Location:
    Victoria, BC, Canada
    Had the same issue and tried the switch to US trick and worked first time.

    Seriously. If they want to push everyone to online ordering. They need to make it work.

    I also couldn't enter my home address when I first placed an order as it rejected my postal code. It's a new subdivision... From a year and a half ago... Had to call in. And then the image upload bug that's still an issue a year later....?
     
  18. sammaz

    sammaz New Member

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    Feb 29, 2020
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    Location:
    Montreal
    It is still an issue to this day! But switching to the US site trick still works.
     

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