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Help: Phone app not unlocking car


Aug 24, 2019
San Jose
For some reason when I try to unlock the car with my phone app, it won’t unlock it. I can open the charge port but not unlock the car.

The key fob works perfect. Any suggestions on what it might be?


Active Member
Mar 4, 2019
In a galaxy far, far away
I have a Model 3, so not sure about the Model S, but I would delete and add again the phone App to the list of devices.

Note: I used recently the 'Airplane Mode' because I was in a meeting. So WiFi and Bluetooth got disabled.
Then when I turned off the 'Airplane Mode' I was able to open the door but not to start the car.
I rebooted my phone, which fixed the problem.
I will try to duplicate it to test and understand what really could be the issue.
But better to always carry a card to avoid been stranded.
Last edited:

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