Hey guys!
Really need your advice on our situation.. I don’t have the budget to pay more but needed a car soon as we are going back to work in person in the new year.
I ordered a Model Y 7-seater Long Range RWD in Jan 2020 (yes 2020) and never received my order update (no delivery date update, no calls). I had trouble reaching the support team via the hotline. We were cautious during COVID and were lucky to be able to shelter in place. Fast forward to this summer, after getting vaccinated, we went to a nearby Tesla store to check order status, only to find out that the model we ordered was “cancelled” and in order to get any car, we will need to get the AWD dual motor version. We had 3 interactions with the stores and they were the most inconsistent experience ever:
1. The first time (July 2021) at store 1, we were told that we will get a free upgrade to AWD according to an internal support article about the RWD discontinuation situation. The sales people at the store helped submit a request for the upgrade. We were told we would hear back in 2 business days and get a new delivery date.
2. We heard no news after 2 weeks, and we went back to the store and met with another representative. He promised us the same thing as our first visit but asked me to upgrade my Tesla order to AWD so that I can get a new delivery date. I did that in the store and saw that the price increased by $9k. The person said that we won’t be charged because the delivery team will honor my original price based on the internal support ticket. I asked to adjust the price in my purchase agreement and he said he will follow up.
3. A few weeks later, after a bunch of back and forth, the guy emailed us and said that we have to pay the higher price on the purchase agreement and give no reason to the inconsistency. We followed up and followed up and heard nothing.
4. We went to store 2 near us in October 2021 and explained the situation with the rep there. She heard the story and submitted a ticket to investigate. A few days later, we got a call from her. She said that Tesla won’t honor the original price and have only historically honored the “free upgrade” for FSD price increase ($6k to $10k, which did not apply to my situation) and that was what the support article the reps at the store told me about. I was so confused because it was not consistent with what we have been told in our first two visits.
Thank you for reading this. Would appreciate any thoughts and advice. All in all, the price of my car increased from ~$70k to ~$80k and the delivery is super delayed. We are expecting a new baby this month and this is not something we have budgeted for. We want a 7-seater baseline EV, and do not want to pay a premium for AWD. Feeling very stuck with Tesla now as you know how hard it is to buy a car these days sigh.
Really need your advice on our situation.. I don’t have the budget to pay more but needed a car soon as we are going back to work in person in the new year.
I ordered a Model Y 7-seater Long Range RWD in Jan 2020 (yes 2020) and never received my order update (no delivery date update, no calls). I had trouble reaching the support team via the hotline. We were cautious during COVID and were lucky to be able to shelter in place. Fast forward to this summer, after getting vaccinated, we went to a nearby Tesla store to check order status, only to find out that the model we ordered was “cancelled” and in order to get any car, we will need to get the AWD dual motor version. We had 3 interactions with the stores and they were the most inconsistent experience ever:
1. The first time (July 2021) at store 1, we were told that we will get a free upgrade to AWD according to an internal support article about the RWD discontinuation situation. The sales people at the store helped submit a request for the upgrade. We were told we would hear back in 2 business days and get a new delivery date.
2. We heard no news after 2 weeks, and we went back to the store and met with another representative. He promised us the same thing as our first visit but asked me to upgrade my Tesla order to AWD so that I can get a new delivery date. I did that in the store and saw that the price increased by $9k. The person said that we won’t be charged because the delivery team will honor my original price based on the internal support ticket. I asked to adjust the price in my purchase agreement and he said he will follow up.
3. A few weeks later, after a bunch of back and forth, the guy emailed us and said that we have to pay the higher price on the purchase agreement and give no reason to the inconsistency. We followed up and followed up and heard nothing.
4. We went to store 2 near us in October 2021 and explained the situation with the rep there. She heard the story and submitted a ticket to investigate. A few days later, we got a call from her. She said that Tesla won’t honor the original price and have only historically honored the “free upgrade” for FSD price increase ($6k to $10k, which did not apply to my situation) and that was what the support article the reps at the store told me about. I was so confused because it was not consistent with what we have been told in our first two visits.
Thank you for reading this. Would appreciate any thoughts and advice. All in all, the price of my car increased from ~$70k to ~$80k and the delivery is super delayed. We are expecting a new baby this month and this is not something we have budgeted for. We want a 7-seater baseline EV, and do not want to pay a premium for AWD. Feeling very stuck with Tesla now as you know how hard it is to buy a car these days sigh.
