Had a flat tire punctured by small pin like object. Called tesla roadside assistance and had the tire sent to service center for repair. tesla patched the tire, and it started leaking air, basically a failed patch job. Had the tire sent the service center again via roadside assistance, and now they're telling me it can't be repair and wants me to buy a new tire.
The first roadside assistance guy that helped me identify the puncture and sent the tire to Tesla said it's totally repairable.
The second roadside assistance guy that identified the air leak told me ," This is a lousy job, you can't let Tesla get away with this."
I sent the tire back to service center (after patch repair) last Wednesday. For the past week I have left 3 voicemails (no call back), called dozens of times (most went straight to voicemail), and got hung up by a service center employee, hooray for great Tesla service. Now, that's not the main grudge, that was expected with all the new model 3s on the road...
BTW, this is Springfield NJ location.
What should I do at this point? Any advice? I didn't even bother asking how much the tire replacement cost would be. Of course I could be wrong that the damage to the tire could be beyond repair, but two roadside assistance guys both told me it's repairable.
The first roadside assistance guy that helped me identify the puncture and sent the tire to Tesla said it's totally repairable.
The second roadside assistance guy that identified the air leak told me ," This is a lousy job, you can't let Tesla get away with this."
I sent the tire back to service center (after patch repair) last Wednesday. For the past week I have left 3 voicemails (no call back), called dozens of times (most went straight to voicemail), and got hung up by a service center employee, hooray for great Tesla service. Now, that's not the main grudge, that was expected with all the new model 3s on the road...
BTW, this is Springfield NJ location.
What should I do at this point? Any advice? I didn't even bother asking how much the tire replacement cost would be. Of course I could be wrong that the damage to the tire could be beyond repair, but two roadside assistance guys both told me it's repairable.