I had a small star out of sight at the bottom of my front windshield on my 2017 X100d. I parked the car at the Arcata airport for 11 days, during which temps reached record lows, and returned to find a 3 foot crack along the bottom of the windshield. I called Rocklin, my service center and made an appointment. Then everything went to hell. After a week they emailed me that Tesla no longer does windshield replacements, but now Safelite takes care of it. Ah! Safelite has a shop in Medford, Oregon, much closer to me here in Crescent City. They called after a week, and said, no, they can't get the windshields.
So I started an email saga with Tesla. The first several received no response whatsoever, and then Monday, got a "suggestion" that I needed to go to a Tesla approved body shop in Seattle! That's a 10 hour drive, without charging stops. And this with a dangerous cracked front windshield. I've asked that the matter be escalated, but no response.
I'm desperate. If I get stopped by the CHP, they could tow the car as unsafe. Any suggestions?
So I started an email saga with Tesla. The first several received no response whatsoever, and then Monday, got a "suggestion" that I needed to go to a Tesla approved body shop in Seattle! That's a 10 hour drive, without charging stops. And this with a dangerous cracked front windshield. I've asked that the matter be escalated, but no response.
I'm desperate. If I get stopped by the CHP, they could tow the car as unsafe. Any suggestions?