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Hey Elon: your sales phone number is not being answered...I want to buy another X.

Discussion in 'Model X' started by X Fan, Apr 23, 2018.

  1. X Fan

    X Fan Supporting Member

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    You can't even leave a voice mail....it just disconnects "due to sale volume".

    C'mon, Tesla can and should do better (ie if not a message center/VM, have extra call volume bounce to sales associates at stores).
     
  2. HadoukenZR

    HadoukenZR Member

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    Place the order online o_O
     
    • Like x 6
  3. X Fan

    X Fan Supporting Member

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    Normally I would but a little more complicated....want to swap out Model 3 order for the X....

    btw: having calls just disconnect is dumb....at very least it should point you to the web site, sale center etc.
     
  4. ItsNotAboutTheMoney

    ItsNotAboutTheMoney Well-Known Member

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    How did you know what phone number to call?
     
  5. mkspeedr

    mkspeedr Member

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    LOL - reminds me of the Laguna Seca souvenir shop. They shut down the online store due "high demand" and it didn't open until they caught up filling orders.

    I wish my company had that type of demand.
     
  6. travwill

    travwill Active Member

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    still a new order basically. just cancel the model 3 order online since that is possible and place a new one. don't think you can jump ahead in the queue of orders with the separate vehicles. Just use that referral code for the discount on new order still of course.
     
  7. X Fan

    X Fan Supporting Member

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    Thanks but already have put $2500 down for 3; just no VIN yet. It needs a Tesla interaction.

    In any event, I filled out an online contact form with details. Phone answering is still a problem area for tesla.
     
  8. GOPJEW

    GOPJEW Member

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    Call an OA...if you need one I have a great guy in MD who has handled MAJOR problems for me...
     
    • Informative x 1
    • Like x 1
  9. ecarfan

    ecarfan Well-Known Member

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    See Find Us | Tesla

    There is a Tesla showroom in Naples Florida. You could go there. Your TMC profile indicates that is your location. Or are you in “OIB NC”? I’m not sure what OIB means, I assume NC means North Carolina.
     
  10. puritan

    puritan Member

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    Experience from a guy who had a Model S VIN assigned before switching to a Model X:

    I went to the showroom and placed the Model X order. I informed the guys there of the situation. They said they'll need the old order confirmation number.

    I was asked to go ahead and place a fresh order for the Model X and pay an additional $2500. They said they'll link the old order to the new one, calling it a "New opportunity" and apply the old order's deposit toward the new order. It took until 3 weeks before delivery for the deposit to show up on the order page but the Delivery specialist gave me a salesforce screenshot of the transfer happening within their internal systems. When I took delivery of the Model X, the invoice reflected I'd paid a $5000 deposit.

    This was all I got:

    ordertrans.png
     
    • Informative x 1
    • Like x 1
  11. X Fan

    X Fan Supporting Member

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    Thanks—OIB stands for Ocean Isle Beach. It’s remote from Tesla’s Raleigh or Charlotte show rooms (3 or 4 hr drive).

    I anowbird....
     
  12. GOPJEW

    GOPJEW Member

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    PM me - I will send you the direct # for the OA manager near me - he’s a great guy and can take care of you...it’s not that hard if you really want to do it.
     
  13. X Fan

    X Fan Supporting Member

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    ^^^^^^
    Thanks..really appreciate your offer...I called at 10AM sharp and got through.

    My 2nd X is now on order and 3's funds will be applied as per Puritan's description.
     
    • Like x 2

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