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I'm still blown away and impressed that the most senior exec for Tesla service stepped up to help on TMC!
I wonder if theres more to this suspension thing after all .. it WOULD explain why there going out of there way to switch people from coils to SAS and the delay for everyone who didn't switch are still waiting for delivery
Sorry, that makes no sense. Suspension guy had sas not coils. Up-post jonmc noted that op's car is not showing up in tesla service center records. suspect parts issue.
Chopr147
Active Member
So you have pictures? You want us to believe your story which I have to admit sounds very fishy. Prove me wrong with some accident damage photos! I feel for you but have an underlying suspicion that you joined TMC to put out negative information. True, you don't HAVE to prove me wrong but if you want some advice from TMC you will have to show it's real. I have gained a ton of advice and info on this forum and was convinced to buy an S largely by reading TMC.
Chopr147
Active Member
I'm not assuming. I and others just want a little proof it's for real. You have to admit it sounds fishy.
OP doesn't know the terminology (Tesla certified body shop vs. Tesla service center)??
I don't need to be a forum expert to know the difference between a body shop and and a Service Center.
I usually do not hit on others here because the trolls are annoying and childish who sit on a computer all day and avoid the real world.
But, he will need to provide proof due to the smelly nature of his first post. Maybe he is just not good at articulating
SomeJoe7777
Marginally-Known Member
My car was moved via flatbed from the accident scene to the Tesla service center. An insurance adjuster from my insurance company came to the service center, inspected the car, and wrote their estimate. That went through the insurance company to approve, which it was, then Tesla began work. They ordered parts for drive systems and suspension, repaired everything. Then they sent the car to a Tesla-certified body shop for minor adjustments to make sure doors worked smoothly, etc. That took a while because the body shop needed small trim parts & things like that. It went from the body shop back to the Tesla service center for alignment and final testing.
Final bill was more than the insurance estimate, so Tesla filed an addendum with the insurance company for the increased amount, which was approved. To pick up the car, I paid a balance to Tesla which was basically my insurance deductible.
Ok then it makes no sense .. however reading the above and the whole suspension thing made me wonder. But aside from that how would one view service center records if they don't work for tesla.. and if they do work for tesla should they be coming to a internet forum to tell people that some customers car isn't showing up in service center records.
Verified Tesla employees need a special Avatar\Tag or designation by TMC so owners can trust their identity.
ok but part two of that .. should they be posting about there own customers on a forum .. if they took YOUR car records and posted it here how would you feel about it ?
Model S M.D.
Ludicrous Radiologist
Call me skeptical, but the fact that the OP wasn't a little more excited/grateful that a Tesla employee (senior exec no less) actually responded to a forum post and is actively looking into the issue is a little fishy IMO. If this were me, and I had been waiting over 4 months for parts from Tesla, I would be ECSTATIC that someone from Tesla was getting involved to figure out how to get me in my Tesla sooner!
I also suspect an ICE-lover is trying to spread bad information about Tesla...prove us wrong with some photos or a little bit more credibility...
I also suspect an ICE-lover is trying to spread bad information about Tesla...prove us wrong with some photos or a little bit more credibility...
I do not understand what you mean by that. Who is "going out of there (sic) way"? Are you saying that Tesla would rather everyone ordered their car with SAS instead of coils for some reason? I do not think that Tesla is doing that.
The OP seemed quite reluctant to respond to the person who posted who said they worked for Tesla and sent them a PM. What harm is there in responding to a PM?
Photos of the accident damage would be interesting to see. OP states that a wheel hit a curb, "zero" body damage, but all kinds of other unspecified (except for a "steering knuckle") damage and the front motor had to be replaced. I have a hard time envisioning an accident like that. Photos would be helpful.
Why not? I think it's great that we have someone with authority looking into things. Don't scare him off with unnecessary paranoia.
True Story. Shortly after I had my previous AWD sedan tuned to make 400awhp/400awtq I decided to take TAC off and slide it around a bit. Overcooked a corner, rotated the car too much, and sent the vehicle sideways, up over a curb. All 4 wheels ended up on the dirt sidewalk. 0 body damage (bottom of the side skirt had a scrape, however it's impossible to see unless you're under the car), but I did end up needing new rims/tires and my mechanic replaced some suspension components "just in case", which I didn't really mind as insurance covered the cost.
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Got your email. Thank you. He's legit guys!!!
Model S M.D.
Ludicrous Radiologist
Got your email. Thank you. He's legit guys!!!
Great to hear this. You may consider changing your screen name now, I suggest EcstaticOwner
Great to hear this. You may consider changing your screen name now, I suggest EcstaticOwner
Well, it isn't fixed yet
Although a good sign in the right direction.
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Car is on the move today guys. Went from the mechanical shop back over to the body shop and now it's inside the body shop! It's been just sitting at the mechanical shop for the last two weeks until today.Well, it isn't fixed yet
Great to hear you are on a fast track to help from the top and double nice from you to confirm it. It would be nice too if the TMC members who implied you were playing a fishy game or doubted your credibility, came forward with a public apology to you as well in this thread. It's always the same thing when someone has a complaint regarding their car : at the slightest doubt, ill intent is assumed.
