Hit the Carpool Lane Barrier while in AutoPilot

[DrDublin]

I have a 2018 Model X. Today while driving in the carpool lane on autopilot my car suddenly jerked a little bit to the left and smashed into the barrier, ripping off the left side mirror and breaking the small window behind it. My hands were on the wheel and I was alert. Does anyone have experience with this while in autopilot? I have the footage from the dashcam and assume that Tesla can look and see that the driver assist was engaged. Not sure whether to start with insurance, the body shop or Tesla. Thanks for any input.

I attached some photos.

 

[ScoobyDoo82]

This is unfortunate. Sorry that this happened but glad that it wasn’t any worse.

I have personally made it a rule of mine to not use autopilot when in the carpool/far left lane. Too many close calls. I trust the AP much more when both sides of the car are flanked by other vehicles. The system seems to acknowledge other vehicles much more reliably than walls/barriers.