Gamemeister
Member
I purchased a tethered unit online on thursday night. They wouldn't accept my tesla finance agreement or any other document that i have for OLEV evidence. They've then asked me to get tesla to detail particulars on headed paper They've definitely not got time for that at the end of the quarter. Did you have the same issue? V5C will sort it but still got wait extra time for these.I used Pod Point and was very happy with the process. They have a very automated system but with people in the background to escalate to if needed. They handled the OLEV rebate as well. Great communication about the install date and the engineer was timely with a call beforehand to narrow down his arrival and was clean and tidy as well as respectful of social distancing.
Happy to adjust the install slightly to what had been planned and could deal with a more complex electrical install, he had to install extra power taps for the breaker as the existing taps were all used up.
Good explanation of the workings and how to hook up the app etc.
Would recommend.
Not had any contact on install dates apart from a response to my "enquiry". Ive done all the steps at the start, signed all the documents but heard nothing. How long was your purchase to install? Not sure if im being unreasonable but i would have expected some dates to be discussed atleast. Maybe they're awaiting for the olev issue to be sorted.