Homelink auto close/open feature kicked in while I started to back out my ModelX from the garage and the garage door crushed the rear glass and broke the spoiler.
I had it set to auto close in 20 ft and auto open in 100 ft. We always open the garage door by pressing the wall switch, get inside the car, back out and the door closes when we drive away 20ft. At times it wouldn't auto close and we had to manually select the homelink option to close. This time it sent the signal at the wrong time. The garage sensors are way down and so it didn't detect the car as I was backing out slowly.
Incident happened about a month ago, reported it to the nearby Tesla service center(Plano, TX), they pulled the logs and then referred it to Tesla Legal for review. I still haven't heard back from them.
As per the suggestion by Tesla service center manager, took the car to an authorized body shop, they ordered the parts, Tesla then cancelled the order for some reason and nobody knew, waited for almost 10 days for nothing. We got to know that Tesla doesnt have the order in their system when we called Parts just to follow up. Body shop placed the order again, took almost over a week to get everything. Now when they started to fix, they noticed they will need few more parts, so they placed another parts order today. The new estimate to fix everything is about $2500.
We took delivery only about 2.5 months ago, really enjoyed the car until this incident happened. I had setup homelink and enabled auto close/open only couple weeks prior to the incident.
So folks, just be careful while using the homelink auto close/open feature. It's really misleading. The auto close will open the garage door if it's already closed and vice versa.
Tesla could have easily recorded the location where we stop the car right infront of the garage door while configuring homelink and prevent sending the homelink signal if the car is within +/- 10-15ft from that location.
I had it set to auto close in 20 ft and auto open in 100 ft. We always open the garage door by pressing the wall switch, get inside the car, back out and the door closes when we drive away 20ft. At times it wouldn't auto close and we had to manually select the homelink option to close. This time it sent the signal at the wrong time. The garage sensors are way down and so it didn't detect the car as I was backing out slowly.
Incident happened about a month ago, reported it to the nearby Tesla service center(Plano, TX), they pulled the logs and then referred it to Tesla Legal for review. I still haven't heard back from them.
As per the suggestion by Tesla service center manager, took the car to an authorized body shop, they ordered the parts, Tesla then cancelled the order for some reason and nobody knew, waited for almost 10 days for nothing. We got to know that Tesla doesnt have the order in their system when we called Parts just to follow up. Body shop placed the order again, took almost over a week to get everything. Now when they started to fix, they noticed they will need few more parts, so they placed another parts order today. The new estimate to fix everything is about $2500.
We took delivery only about 2.5 months ago, really enjoyed the car until this incident happened. I had setup homelink and enabled auto close/open only couple weeks prior to the incident.
So folks, just be careful while using the homelink auto close/open feature. It's really misleading. The auto close will open the garage door if it's already closed and vice versa.
Tesla could have easily recorded the location where we stop the car right infront of the garage door while configuring homelink and prevent sending the homelink signal if the car is within +/- 10-15ft from that location.