I ordered a M3 a little over a week ago. I have a delivery date scheduled for Oct 26.
I’ve been asking my sales center about the homelink add on. They keep telling me they don’t have them and the only way to get it is to order it online.
I really didn’t like a couple of things that made me feel uneasy going into it, and my suspicions were confirmed —
1. when I placed the order, it said “no vin provided yet or buying as a gift” or something like that. Essentially as you add the item to your cart, you are meant to give them your VIN, but no text field appears on the screen to add your VIN. I figured it must ask it at checkout or somewhere later down the line and continued against my better judgement
2. It makes you pick a service center; it doesn’t allow you to leave it open ended or request a mobile appointment.
3. the name of my service is center is actually misspelled on Tesla’s site. I know it doesn’t matter, but that’s pretty damn sloppy.
4. I regretfully placed the order. I immediately got a rejection email saying “no vin was supplied and order is on hold until it’s received” even though there was nowhere I could have inputted it. And the only way I can release the order is by replying with my VIN number to their automated email. No phone number. I figured “no way in hell Tesla is efficiently going through millions of garbage emails/replies and picking out this information or answering any substantive questions.
I reply to the email with my vin, no more auto reply comes back. I think “maybe I can log into my account and at least there is a history of my orders I can check” I log in— nothing. No record of me ever having ordered the home link. That also means no way of cancelling. No phone numbers. Insanely frustrating. Now I have a vin number emailed to a generic box probably littered with bullshit customer emails that no one is checking, and my homelink isn’t moving along the order queue. I have no faith the thing is ever going to release and ship
I tell my service center the online ordering is dogshit and I’m literally told to direct any questions to an email box. That is insane. That is going to mix legitimate questions with a bunch of random bullshit emails and they probably take weeks to respond to you with some question that then takes more weeks for them to respond to. The sales contact gives me a phone number to dial
I call the number and get to the phone tree section about parts ordered online, once I press it, the recording says to email the same damn online order email and kicks back to the main menu
this is pretty insane. I understand this is a startup culture. If you aren’t going to have people able to respond to inquiries by phone or chat or something more immediate, you at the very least have to register customer’s orders through their account so they can go in and cancel it. Now this order is just sitting out there in some digital abyss, I have no way of tracking its progress, communicating to a human about it, cancelling it, or worse, I may go buy it from another center and 6 months down the line they ship this part to my service center unbeknownst to me and I end up double paying for it because I don’t notice the charge on my card
for the price of these cars, their online system is garbage. I had to pay $100 premium for a wall connector because even though units are in stock I was told It can take weeks to ship and no one answers your questions
very frustrated I couldn’t just option this in with the delivery of my car. Insane that I’m stressed chasing around all these variables. If you’re going to refuse to interface with customers in any sort of live way, you have to at the very, very least give a way to cancel the order.
does anyone have advice? How do you get your hands on this part? How do you get a human to speak to you? How do you even go about cancelling your order if it shows up nowhere on my account? All I have is the auto-reply with an order number saying I’m on hold until they get my vin.
not a good start to ownership. They also had no mats or anything in stock at my sales center. I had to preemptively order everything off amazon. I’m one of those guys that would pay a slight premium for OEM accessories, and the sales people blatantly tell me they don’t have them and I will “get it much faster online myself than they could” — how is that possible that a one-way communication system of customer service is managing this burgeoning company that is inundated with requests for products? Wall connectors are selling for 600-900 on amazon and ebay. I don’t know what to say anymore- they are losing out on tons of money, I’m quickly learning I have to buy third party everything because at least amazon will talk to me and let me return stuff, and I can never buy anything from Tesla ever because they simply will not help me in any shape or form
I’ve been asking my sales center about the homelink add on. They keep telling me they don’t have them and the only way to get it is to order it online.
I really didn’t like a couple of things that made me feel uneasy going into it, and my suspicions were confirmed —
1. when I placed the order, it said “no vin provided yet or buying as a gift” or something like that. Essentially as you add the item to your cart, you are meant to give them your VIN, but no text field appears on the screen to add your VIN. I figured it must ask it at checkout or somewhere later down the line and continued against my better judgement
2. It makes you pick a service center; it doesn’t allow you to leave it open ended or request a mobile appointment.
3. the name of my service is center is actually misspelled on Tesla’s site. I know it doesn’t matter, but that’s pretty damn sloppy.
4. I regretfully placed the order. I immediately got a rejection email saying “no vin was supplied and order is on hold until it’s received” even though there was nowhere I could have inputted it. And the only way I can release the order is by replying with my VIN number to their automated email. No phone number. I figured “no way in hell Tesla is efficiently going through millions of garbage emails/replies and picking out this information or answering any substantive questions.
I reply to the email with my vin, no more auto reply comes back. I think “maybe I can log into my account and at least there is a history of my orders I can check” I log in— nothing. No record of me ever having ordered the home link. That also means no way of cancelling. No phone numbers. Insanely frustrating. Now I have a vin number emailed to a generic box probably littered with bullshit customer emails that no one is checking, and my homelink isn’t moving along the order queue. I have no faith the thing is ever going to release and ship
I tell my service center the online ordering is dogshit and I’m literally told to direct any questions to an email box. That is insane. That is going to mix legitimate questions with a bunch of random bullshit emails and they probably take weeks to respond to you with some question that then takes more weeks for them to respond to. The sales contact gives me a phone number to dial
I call the number and get to the phone tree section about parts ordered online, once I press it, the recording says to email the same damn online order email and kicks back to the main menu
this is pretty insane. I understand this is a startup culture. If you aren’t going to have people able to respond to inquiries by phone or chat or something more immediate, you at the very least have to register customer’s orders through their account so they can go in and cancel it. Now this order is just sitting out there in some digital abyss, I have no way of tracking its progress, communicating to a human about it, cancelling it, or worse, I may go buy it from another center and 6 months down the line they ship this part to my service center unbeknownst to me and I end up double paying for it because I don’t notice the charge on my card
for the price of these cars, their online system is garbage. I had to pay $100 premium for a wall connector because even though units are in stock I was told It can take weeks to ship and no one answers your questions
very frustrated I couldn’t just option this in with the delivery of my car. Insane that I’m stressed chasing around all these variables. If you’re going to refuse to interface with customers in any sort of live way, you have to at the very, very least give a way to cancel the order.
does anyone have advice? How do you get your hands on this part? How do you get a human to speak to you? How do you even go about cancelling your order if it shows up nowhere on my account? All I have is the auto-reply with an order number saying I’m on hold until they get my vin.
not a good start to ownership. They also had no mats or anything in stock at my sales center. I had to preemptively order everything off amazon. I’m one of those guys that would pay a slight premium for OEM accessories, and the sales people blatantly tell me they don’t have them and I will “get it much faster online myself than they could” — how is that possible that a one-way communication system of customer service is managing this burgeoning company that is inundated with requests for products? Wall connectors are selling for 600-900 on amazon and ebay. I don’t know what to say anymore- they are losing out on tons of money, I’m quickly learning I have to buy third party everything because at least amazon will talk to me and let me return stuff, and I can never buy anything from Tesla ever because they simply will not help me in any shape or form
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