Sorry for the excessive post
We just got our X a month ago and had some trim issues along with some other minor details. Their concierge service came with a loaner S. It took them 2 days to fix the FWD alignment. They called on a Friday afternoon to say that everything was completed. My wife called me immediately to come home to help her inspect the car (2 sets of eyes are better than 1). Unfortunately I missed the delivery guy by just minutes. All the trim issue looked good, but upon inspection there was a long scratch along the driver side rear panel and rim. I called Tesla and they claim complete ignorance of what may have happened. When I reviewed security footage from my home camera, we found the delivery guy hitting the closing gate as he drove in (probably why he was in such a rush to finish the delivery). We called them hoping on repair at no charge and an apology. They wanted the video footage as evidence before they would do anything (fine we had nothing to hide). But no apology only a lecture. Our home gate “cannot detect an object in its path and then automatically stop and reverse.” Therefore the homelink should not be programmed to auto open. My issues are the following. The delivery guy obviously knew that he hit the gate but chose to hide the fact (they even tried to blame us). Secondly the guy should have parked the car in the driveway (50 feet of driveway with so plenty of parking). He instead decided to drive into my gate and park in the backyard. Third, the gate begins opening/closing when you turn up the driveway. For the gate to close on him as he passes he would need to drive 40 mph to catch the gate (I usually catch the gate midway opening when I drive up). We love the car and the warranty but not their customer service and some of their people. They’re finally coming tomorrow to fix the scratches. I’ve disable all auto open and close. Hopefully everything gets fixed and we don’t get blamed for anything else. Still no apology. So please read the owner’s manual carefully before setting up homelink.
We just got our X a month ago and had some trim issues along with some other minor details. Their concierge service came with a loaner S. It took them 2 days to fix the FWD alignment. They called on a Friday afternoon to say that everything was completed. My wife called me immediately to come home to help her inspect the car (2 sets of eyes are better than 1). Unfortunately I missed the delivery guy by just minutes. All the trim issue looked good, but upon inspection there was a long scratch along the driver side rear panel and rim. I called Tesla and they claim complete ignorance of what may have happened. When I reviewed security footage from my home camera, we found the delivery guy hitting the closing gate as he drove in (probably why he was in such a rush to finish the delivery). We called them hoping on repair at no charge and an apology. They wanted the video footage as evidence before they would do anything (fine we had nothing to hide). But no apology only a lecture. Our home gate “cannot detect an object in its path and then automatically stop and reverse.” Therefore the homelink should not be programmed to auto open. My issues are the following. The delivery guy obviously knew that he hit the gate but chose to hide the fact (they even tried to blame us). Secondly the guy should have parked the car in the driveway (50 feet of driveway with so plenty of parking). He instead decided to drive into my gate and park in the backyard. Third, the gate begins opening/closing when you turn up the driveway. For the gate to close on him as he passes he would need to drive 40 mph to catch the gate (I usually catch the gate midway opening when I drive up). We love the car and the warranty but not their customer service and some of their people. They’re finally coming tomorrow to fix the scratches. I’ve disable all auto open and close. Hopefully everything gets fixed and we don’t get blamed for anything else. Still no apology. So please read the owner’s manual carefully before setting up homelink.
