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Horrible delivery experience from Fremont - Assigned a new VIN

Discussion in 'Model 3: Ordering, Production, Delivery' started by JDea, Jul 3, 2018.

  1. JDea

    JDea Member

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    I'm reposting from the /r/teslamotors experience thread from reddit onto this forum as I think it should be seen.

    Note: Posting for a friend since they are currently having a terrible experience with picking up their Tesla from Fremont.

    • Pickup was scheduled on Saturday, June 30th - 4pm
    • Drove from San Mateo area to go pick it up at 4pm and sat in the waiting area but no one came to assist. Had to remind Tesla employee's he was there for his Model 3 pickup at 4pm twice.
    • Waited some more and was notified that his car was not here and not ready for pick up even though that was the date set.
    • Apparently they said that the car was sent to a San Francisco Delivery center and not at the Fremont center. They offered home delivery as compensation.
      • I think one mistake was he didn't get this in formal or written writing for that day.
    • Finds out his Delivery specialist is out of office for the next week.
    • No contact and no delivery happens on Sunday.
    Now here's the kicker.. Monday comes, he's been given a delivery time and they call back later telling him that his car is not available and he has to get a new VIN, basically a new car.

    Added hassle is that he's already prepared insurance and the car loan on this new VIN. (Since the MVPA has the previous VIN and paperwork associated to that).

    I have never heard of a delivery experience this bad where a new VIN is assigned. I'm going to assume they messed up someone else's delivery and shafted my friend from receiving his car because they also complained about the process.

    He's handling it like a champ but I found this outrageous and had to post the experience here. (Since he's not the one to complain much).
     
    • Informative x 1
  2. dsvick

    dsvick Active Member

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    Objection your honor .. hearsay.
     
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  3. JDea

    JDea Member

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    I'm posting on his behalf because he isn't outspoken about it, if you really want more proof I can provide it.

    I've already picked up my own Model 3 LR and I love it, but this experience is not something anyone should go through. It tipped the line for me when a new VIN had to be assigned.
     
  4. Trevor B

    Trevor B Member

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    This sucks! What would it take for Tesla to fix these very basic issues? And how much longer do we have to hear about them.

    On another note, the stock is tanking ... new production numbers are not convincing enough
     
  5. jelloslug

    jelloslug Active Member

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    I'll give you a little tidbit, it has nothing to do with production numbers...
     
    • Informative x 1
  6. Plan B

    Plan B Active Member

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    Oh, I have heard of way worse deliveries than this.
     
  7. Trevor B

    Trevor B Member

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    Ok ... it's even worse :eek:
     
  8. jelloslug

    jelloslug Active Member

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    Yep, Elon fired the entire QC department. It's truly sad to see people regurgitating FUD like that.
     
  9. JDea

    JDea Member

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    And this is pretty bad already. Although I'm not surprised if there are worse ones than this then.
     
  10. robski

    robski Member

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    When everythings outrageous, nothing is.

    Personally I'd put this on the "kinda sucks" shelf.
     
    • Like x 1
  11. JDea

    JDea Member

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    Update - Tesla reported a battery problem in the original VIN / Car and that's why they have to assign him a new one. Looking to be at least a week out.
     
  12. vinnie97

    vinnie97 #WalkAway

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    Enough of your concern trolling!
     
    • Disagree x 1
  13. Dana1

    Dana1 Supporting Member

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    QC is supposed to catch issues before the customer does. And put measures in place to prevent issues. With the number of cars reported as subpar the QC department maybe needs a reboot.
     
  14. Trevor B

    Trevor B Member

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    Who died and made you Pope? :rolleyes::rolleyes::rolleyes:
     
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  15. vinnie97

    vinnie97 #WalkAway

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    The Pope is a fraud. I'm tired of reading your same feigned concerns over Tesla's viability in every thread in which you post, so sue me.
     
    • Disagree x 1
  16. Cloxxki

    Cloxxki Member

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    That sure sucks. Someone's driving their car now!

    Then again, if you're one of 500,000, cheapest product on sale in its class, don't expect it to top your wedding day. You bought a device. Online.
     
    • Disagree x 1
  17. Trevor B

    Trevor B Member

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    Grow up :rolleyes:

    Newsflash: Not everybody who posts re: the issues we're seeing is a short.
     
  18. vinnie97

    vinnie97 #WalkAway

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    I'll "grow up" when you change the record. ;)
     

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