TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

Horrible Model X delivery Fremont, car was so bad Tesla said to rebuild new one

Discussion in 'Model X: Ordering, Production, Delivery' started by regis14, Sep 1, 2018.

  1. regis14

    regis14 Member

    Joined:
    Sep 1, 2018
    Messages:
    18
    Location:
    San Jose, CA
    Yesterday Aug 31, I attempted to pick up the Model X I had ordered on July 4 but the car had so many problems that Tesla recommended to do a rebuild.

    I was very disappointed that the car I looked at yesterday had numerous obvious failures in build and Quality Control. I’ve had cars that costed $15,000 that had no such obvious issues. It all started with this: I received a call only 20 minutes before my 2:30 appointment yesterday that there was a few inches wide bump in the right passenger door and that I would have to fix this “on my own time” later at a service center. Not exactly the experience I expected for a $100,000+ car. But that wasn’t it, there were numerous other problems:

    (1) the right falcon wing door was obviously misaligned

    (2) rubber material on top of the roof was not glued properly, visibly sticking out at a 45 degree angle, whereas all the other Model Xs in the lot had it flat

    (3) rubber seal in the door was sticking out, like it hadn’t been cut off properly

    (4) 6 inch scratch in back window; I tried to rub it off with my finger and it stayed there, like it was really a deeper scratch than just superficial dust

    (5) below the falcon wing door hatch on the left side had parts not joining properly (not flush) and sealing job looked horrible

    (6) car was dusty inside (white dust in front cupholders, yellow dust on side of the seats)

    (7) car exterior didn’t seem to be well taken care of: the car had parts covered with yellow dust; there was a stain on plastic cover near one of the wheels; underneath of front bumper had scratches or water marks

    My delivery associate said that there were multiples failures in Quality Control both at the factory and the delivery center for that car and he said he’s never seen such a poor build. None of the other 5 Model Xs in the lot yesterday seemed to have any of these problems… it seems unusual but it affects me directly in terms of delay in getting my car, wasting my time yesterday away from work, and incurring parking & insurance costs over the next month when I won’t have a car.

    The delivery associate said I would get a call/email from my Owner Advisor. 24 hours later, I still haven’t heard from him despite emailing him this (Sat) morning. The order was re-submitted but I want to make sure the referral code I used for the first order also transferred and the new car will also come with free supercharging. I only have until Sept 3 (Mon) until the order locks. I guess I’ll just go to Santana Row tomorrow and try to confirm things, but come on, this is not the experience I expect for a car twice the price of my BMW X3. The BMW X3 was delivered in a plush showroom (instead of Tesla’s sunny Fremont parking lot), I also custom-ordered it, it was built in USA, and most important it was flawless!

    I was super excited about the Model X over the past couple of months but after this bad experience, the lack of Quality Control, and the lack of follow up, it makes me reconsider my purchase… it seems Tesla is more interested in delivering tons of Model 3s in a hurry in a heated parking lot than caring about future Model X purchasers that can bring more to Tesla’s bottom line.

    Disenchanted…
     

    Attached Files:

    • Informative x 3
    • Helpful x 1
    • Funny x 1
    • Love x 1
  2. VT_EE

    VT_EE Member

    Joined:
    Apr 22, 2017
    Messages:
    825
    Location:
    Maryland
    Wow. That is utter crap. I can't believe it made it out of the factory or past the delivery team. We can only hope the next one is on par with the others you saw at the delivery center. You should definitely ask for a free service at a minimum for your troubles.
     
    • Like x 1
    • Love x 1
  3. bayx

    bayx Member

    Joined:
    Jul 29, 2018
    Messages:
    378
    Location:
    San Francisco
    I had a similar experience and also have the (5) issue you have. Misalignment-wise, I have them on both frunk and spoiler. I did not catch the frunk misalignment until after taking delivery and was at the SC, including a hole! Had major paint issues and some minor and other minor trim issues. I still love my MX and driving it, hoping that SC will fix all the issues without breaking anything else (as has been some peoples' experience)!

    I think you did the right thing because that roof seal issue could be a bigger problem down the road with rain water seeping in, etc. Good luck, hope you can order with the PUP if you didn't have it already, it will be worth it for the sound system alone, which sucks in non-PUP (I am used to BMW sound system, so...).

    Your free supercharging will carry over.
     
  4. mattack4000

    mattack4000 Active Member

    Joined:
    Oct 1, 2017
    Messages:
    1,347
    Location:
    CA
    Twitter a quick note and pics to Elon about it, he does read some of them and I am sure he will have something to say to the QC team.

    I heard from someone that a bunch of techs at one store was let go by Elon one day due to repeated bad review
     
  5. millerm77

    millerm77 New Member

    Joined:
    Sep 4, 2018
    Messages:
    4
    Location:
    Fairfield
    I had the same customer experience yesterday...I was so bummed and depressed! Now I have to wait another 6 weeks for a rebuild.

     
    • Love x 2
  6. millerm77

    millerm77 New Member

    Joined:
    Sep 4, 2018
    Messages:
    4
    Location:
    Fairfield
    I tweeted Elon and never heard anything back.
     
    • Helpful x 1
    • Love x 1
  7. seedym

    seedym Member

    Joined:
    Sep 4, 2018
    Messages:
    9
    Location:
    San Diego
    I had issues with my MX as well: several paint imperfections, middle weld/seam looked bad, ding in the chrome trim, and large panel gaps and misalignment. Delivery attempt was on 8/24, they didn’t place another rebuild order until 8/30 because the order manager was on vacation. Make sure that the referral code of your referrer transfers over to the rebuild so that you get the unlimited Supercharging, as well as any referrals you made (they disappeared when they took the rejected vehicle off of my account). Also, if you went through Tesla financing, make sure they honor your original rate as rates have been going up.

    Sounds like this recent batch of MX’s was bad. What color did you order?
     

    Attached Files:

    • Informative x 1
  8. regis14

    regis14 Member

    Joined:
    Sep 1, 2018
    Messages:
    18
    Location:
    San Jose, CA
    Major bummer millerm77! My only consolation is that I can now benefit from the lower pricing since I had ordered the Premium Package before the price decrease due to bundling. Looking at end of Sept delivery for the rebuilt car. That one better be perfect otherwise I think I'll just give up on a Tesla. My Owner Advisor was supposed to contact me and hasn't done so since Fri... Doesn't exactly make me feel taken care of for a 6 figure purchase...
     
    • Helpful x 1
    • Like x 1
  9. regis14

    regis14 Member

    Joined:
    Sep 1, 2018
    Messages:
    18
    Location:
    San Jose, CA
    thanks for sharing your photos seedym and for your advice; my reorder was automatic and locked yesterday. I called Tesla 800 number to make sure the original referral code I used was on the Reservation Number for the new car and it was. I stopped by yesterday at the Tesla Santana Row store to ask the same thing (before I called) and the guy just said it would be and he didn't even check although he seemed absolutely not busy... This lack of service prompted me to just call the general # and talk to a sales associate...

    My order was the standard black color. Additional pics attached...
     

    Attached Files:

    • Helpful x 1
    • Informative x 1
  10. P85_DA

    P85_DA Supporting Member

    Joined:
    Apr 25, 2015
    Messages:
    3,323
    Location:
    CA
    Wow seems to be bad batch of Xs that came out :(...I would try for inventory versus new build as the rush is still on for quarter end numbers :eek: @tpham07 ;)
     
  11. tpham07

    tpham07 Active Member

    Joined:
    Mar 21, 2017
    Messages:
    1,972
    Location:
    Rhode Island
    OA called me today, they dont think the car will be delivered until October. Right now, the online builder says november. 6 weeks seems like the average to me and im okay with that. That being said, i kinda hope its faster because my loan preapproval is only good for 45 days haha
     
    • Like x 5
  12. realizevision

    realizevision New Member

    Joined:
    Sep 5, 2018
    Messages:
    2
    Location:
    Idaho
    I ordered my MX 100D around the same time (Late June) and it’s ready for delivery in Fremont. My concern is that they’ll ship the vehicle to me and I’ll find significant issues. My state doesn’t have a service center. That being said, I’ll be in California next week and after reading this forum
    I’m wondering if I should/can inspect the vehicle before it’s delivered to insure that it’s in good shape. Are there any reccomendations anyone has through experience? Also, anyone receive a delivery with issues like the ones listed above in a State without a Service Center? Will I be allowed to inspect the vehicle before accepting delivery? In the event that there are issues with the MX what is the process to get things repaired? Thanks in advance and sorry to hear about the troubles you’ve experienced.
     
  13. rjdoc74

    rjdoc74 Member

    Joined:
    Feb 27, 2014
    Messages:
    673
    Location:
    LA, CA
    #13 rjdoc74, Sep 5, 2018
    Last edited: Sep 5, 2018
    I purchased my first MX in late 2016, inventory vehicle. I was promised delivery in 2 weeks, but it took 3 months requiring significant escalation. When I got the car, it was nothing but problems. Ghosting was so bad that my wife refused to drive it, etc. etc. Car spent 43 days in the shop in the first 9 months of ownership. Tesla bought in back this past February. I found another inventory car few months later, paid the deposit and came to pick it up at the Marina Del Rey delivery center. The car was in such bad condition (scratches, misaligned panels, dents and scuffs in the interior, etc) that I refused delivery. They did refund my deposit.

    Few months went by and I found another inventory car which I picked up 2 weeks ago. So far so good.

    What I have learned from my experience and reading this forum for over 3 years:

    - ordering new is not necessarily better than inventory.

    - they probably already fixed some issues on inventory cars.

    - when you search for inventory car, try to get a showroom car, not a loaner.

    - do not sign anything or pay for anything until you inspect the car.

    - OAs and new “delivery specialists” are completely clueless. Do not trust anything they say or promise unless in writing.

    - escalate early and be persistent.

    Hope this helps someone.
     
    • Like x 3
    • Informative x 1
  14. regis14

    regis14 Member

    Joined:
    Sep 1, 2018
    Messages:
    18
    Location:
    San Jose, CA
    Wow that seems like a lot of issues and hassle rjdoc74! If my new car isn't perfect, I'll probably refuse delivery and give up on a Tesla. I don't have time to waste playing with the service center for Tesla quality issues. For a six figure purchase, I expect perfection and quality service, not a bunch of hassle.
     
    • Like x 1
  15. rjdoc74

    rjdoc74 Member

    Joined:
    Feb 27, 2014
    Messages:
    673
    Location:
    LA, CA
    They don’t make perfect cars unfortunately. You WILL find some issues, but hopefully small. Like someone on this forum said- it’s a $80k battery and $40k car. Need to lower expectations a little if you want to drive one of those.
     
    • Like x 3
    • Love x 2
  16. supomglol

    supomglol Member

    Joined:
    Jun 13, 2018
    Messages:
    20
    Location:
    Tulsa, OK
    I'm in the same boat. No service center in my state and I'm very worried about receiving a quality build and my options if there are issues. Car has been built for over 2.5 weeks now and haven't heard another peep from Tesla despite multiple e-mails.
     
  17. regis14

    regis14 Member

    Joined:
    Sep 1, 2018
    Messages:
    18
    Location:
    San Jose, CA
    $80K battery / $40K car is an interesting way to look at it...
     
    • Like x 3
  18. tpham07

    tpham07 Active Member

    Joined:
    Mar 21, 2017
    Messages:
    1,972
    Location:
    Rhode Island
    You'll be fine. You should take the vehicle shipment so you dont have to pay CA sales tax. Tesla has never once fought me about fixing anything.
     
    • Like x 2
    • Informative x 1
  19. bayx

    bayx Member

    Joined:
    Jul 29, 2018
    Messages:
    378
    Location:
    San Francisco
    This is changing. They don't fight now, but try to push you not to do what you need them to fix an issue. I faced this up here in SF. I think the M3s flooding the market is changing things, at least in CA where there are probably more Teslas than other states.
     
    • Like x 2
  20. Innovo

    Innovo Member

    Joined:
    Dec 17, 2017
    Messages:
    11
    Location:
    Phoenix
    I joined the Model X club a few days ago with my order! I'm so excited!!! But, this email string has me nervous. I am certainly appreciative of the honest post and especially the pictures.
     
    • Like x 1
    • Love x 1

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC