Yesterday Aug 31, I attempted to pick up the Model X I had ordered on July 4 but the car had so many problems that Tesla recommended to do a rebuild.
I was very disappointed that the car I looked at yesterday had numerous obvious failures in build and Quality Control. I’ve had cars that costed $15,000 that had no such obvious issues. It all started with this: I received a call only 20 minutes before my 2:30 appointment yesterday that there was a few inches wide bump in the right passenger door and that I would have to fix this “on my own time” later at a service center. Not exactly the experience I expected for a $100,000+ car. But that wasn’t it, there were numerous other problems:
(1) the right falcon wing door was obviously misaligned
(2) rubber material on top of the roof was not glued properly, visibly sticking out at a 45 degree angle, whereas all the other Model Xs in the lot had it flat
(3) rubber seal in the door was sticking out, like it hadn’t been cut off properly
(4) 6 inch scratch in back window; I tried to rub it off with my finger and it stayed there, like it was really a deeper scratch than just superficial dust
(5) below the falcon wing door hatch on the left side had parts not joining properly (not flush) and sealing job looked horrible
(6) car was dusty inside (white dust in front cupholders, yellow dust on side of the seats)
(7) car exterior didn’t seem to be well taken care of: the car had parts covered with yellow dust; there was a stain on plastic cover near one of the wheels; underneath of front bumper had scratches or water marks
My delivery associate said that there were multiples failures in Quality Control both at the factory and the delivery center for that car and he said he’s never seen such a poor build. None of the other 5 Model Xs in the lot yesterday seemed to have any of these problems… it seems unusual but it affects me directly in terms of delay in getting my car, wasting my time yesterday away from work, and incurring parking & insurance costs over the next month when I won’t have a car.
The delivery associate said I would get a call/email from my Owner Advisor. 24 hours later, I still haven’t heard from him despite emailing him this (Sat) morning. The order was re-submitted but I want to make sure the referral code I used for the first order also transferred and the new car will also come with free supercharging. I only have until Sept 3 (Mon) until the order locks. I guess I’ll just go to Santana Row tomorrow and try to confirm things, but come on, this is not the experience I expect for a car twice the price of my BMW X3. The BMW X3 was delivered in a plush showroom (instead of Tesla’s sunny Fremont parking lot), I also custom-ordered it, it was built in USA, and most important it was flawless!
I was super excited about the Model X over the past couple of months but after this bad experience, the lack of Quality Control, and the lack of follow up, it makes me reconsider my purchase… it seems Tesla is more interested in delivering tons of Model 3s in a hurry in a heated parking lot than caring about future Model X purchasers that can bring more to Tesla’s bottom line.
Disenchanted…
I was very disappointed that the car I looked at yesterday had numerous obvious failures in build and Quality Control. I’ve had cars that costed $15,000 that had no such obvious issues. It all started with this: I received a call only 20 minutes before my 2:30 appointment yesterday that there was a few inches wide bump in the right passenger door and that I would have to fix this “on my own time” later at a service center. Not exactly the experience I expected for a $100,000+ car. But that wasn’t it, there were numerous other problems:
(1) the right falcon wing door was obviously misaligned
(2) rubber material on top of the roof was not glued properly, visibly sticking out at a 45 degree angle, whereas all the other Model Xs in the lot had it flat
(3) rubber seal in the door was sticking out, like it hadn’t been cut off properly
(4) 6 inch scratch in back window; I tried to rub it off with my finger and it stayed there, like it was really a deeper scratch than just superficial dust
(5) below the falcon wing door hatch on the left side had parts not joining properly (not flush) and sealing job looked horrible
(6) car was dusty inside (white dust in front cupholders, yellow dust on side of the seats)
(7) car exterior didn’t seem to be well taken care of: the car had parts covered with yellow dust; there was a stain on plastic cover near one of the wheels; underneath of front bumper had scratches or water marks
My delivery associate said that there were multiples failures in Quality Control both at the factory and the delivery center for that car and he said he’s never seen such a poor build. None of the other 5 Model Xs in the lot yesterday seemed to have any of these problems… it seems unusual but it affects me directly in terms of delay in getting my car, wasting my time yesterday away from work, and incurring parking & insurance costs over the next month when I won’t have a car.
The delivery associate said I would get a call/email from my Owner Advisor. 24 hours later, I still haven’t heard from him despite emailing him this (Sat) morning. The order was re-submitted but I want to make sure the referral code I used for the first order also transferred and the new car will also come with free supercharging. I only have until Sept 3 (Mon) until the order locks. I guess I’ll just go to Santana Row tomorrow and try to confirm things, but come on, this is not the experience I expect for a car twice the price of my BMW X3. The BMW X3 was delivered in a plush showroom (instead of Tesla’s sunny Fremont parking lot), I also custom-ordered it, it was built in USA, and most important it was flawless!
I was super excited about the Model X over the past couple of months but after this bad experience, the lack of Quality Control, and the lack of follow up, it makes me reconsider my purchase… it seems Tesla is more interested in delivering tons of Model 3s in a hurry in a heated parking lot than caring about future Model X purchasers that can bring more to Tesla’s bottom line.
Disenchanted…
