I bought a MY2023 in December from the Tysons Corner SC in Virginia.
Last night, while driving back from a dinner near the US Capitol in DC, I hit something and lost all pressure in the rear left tire. I pulled over in front of the Capitol and tried reinflating with a aftermarket sealant to no avail. This was 930 pm. I contacted Tesla Roadside Assistance (TRA) and was told that they could only come over at 9 am Friday! No Tesla contracted tow truck was available. This was ridiculous, as I was on a busy road! I had to wait 5 hours for AAA to send a tow truck to tow me home. At that time I asked for a TRA mobile tire repair to come to my house, and TRA said that someone would be coming between 9 am and 1 pm the next day.
Meanwhile the US Capitol Police came by several times to check on me and make sure I wasn't going to storm the Capitol or vote against McCarthy again, LOL. Very nice folks and they also shocked by the lack of response from TRA.
Well, 1 pm passed at home and no one showed up. I called TRA and they contacted the tire repair guy. He said that he had no tires in stock, and that his repair van was not functional and he probably would not be able to come until Tuesday, after the MLK holiday. He told me to "calm down" because I was now safe at home and that i could "relax" over the weekend.
I then called TRA again, and only then did they offer to send a temporary tire, and then have TRA mobile tire repair come next week with the replacement. If they had offered that to me as the first option, I wouldn't be as pissed now. Plus I live only 10 minutes away from Tesla Tysons Corner! How hard would it be to send someone over from there!
So that's where we are, waiting for the TRA temporary tire. I told the TRA staff that they were lucky i wasn't hurt or involved in any incident at the Capitol, otherwise I would be on social media or even Fox or CNN!
Last night, while driving back from a dinner near the US Capitol in DC, I hit something and lost all pressure in the rear left tire. I pulled over in front of the Capitol and tried reinflating with a aftermarket sealant to no avail. This was 930 pm. I contacted Tesla Roadside Assistance (TRA) and was told that they could only come over at 9 am Friday! No Tesla contracted tow truck was available. This was ridiculous, as I was on a busy road! I had to wait 5 hours for AAA to send a tow truck to tow me home. At that time I asked for a TRA mobile tire repair to come to my house, and TRA said that someone would be coming between 9 am and 1 pm the next day.
Meanwhile the US Capitol Police came by several times to check on me and make sure I wasn't going to storm the Capitol or vote against McCarthy again, LOL. Very nice folks and they also shocked by the lack of response from TRA.
Well, 1 pm passed at home and no one showed up. I called TRA and they contacted the tire repair guy. He said that he had no tires in stock, and that his repair van was not functional and he probably would not be able to come until Tuesday, after the MLK holiday. He told me to "calm down" because I was now safe at home and that i could "relax" over the weekend.
I then called TRA again, and only then did they offer to send a temporary tire, and then have TRA mobile tire repair come next week with the replacement. If they had offered that to me as the first option, I wouldn't be as pissed now. Plus I live only 10 minutes away from Tesla Tysons Corner! How hard would it be to send someone over from there!
So that's where we are, waiting for the TRA temporary tire. I told the TRA staff that they were lucky i wasn't hurt or involved in any incident at the Capitol, otherwise I would be on social media or even Fox or CNN!
