Tesla Service Center in Sunnyvale Bay Area is so bad. They are unprofessional, incompetent, and inconsiderate. Just the worse customer service I have ever experienced.
Picked up my Model X two weeks ago.
The car has several issues that it needs to be addressed:
1. The car makes plasticky, creaky noise when driving.
2. The driver door is really hard to close. When it is not wide opened, even the automatic close isn't able to close it.
3. Several exterior trim misalignments.
I brought these issues up in a service center appointment. The advisor was basically telling me to accept these faults.
For the exterior trim, he told me to try to go find two identical Model X in the parking lot, and he assured me that I won't be able to find it, because each and every one of the Model X is built differently. He sounded so firm and proud for this just as if it was my fault to bring my vehicle for repair. They were able to address one bumper misalignment issue, but they did such a poor job that there is a new misalignment in another spot after they were done. And for another more severe misalignment, he simply said it's not fixable. I noticed these issues while picking up the vehicle, and the delivery person told me all of the exterior trim can be addressed. So I guess I was just lied to as a customer.
For the noise, he took me for a test drive trying to identify the source.. And he drove super aggressively even while we are still inside the parking lot. While he did apologize for his aggressive driving, he continue to drive like that afterward... After hearing the noise, he said this noise is normal and there is nothing they could do about it. It's "within spec", not the type of rattle or squeaky sounds they would fix. I have a friend who has a Model X just like mine and his doesn't have any noise when driving. Previously when I bought other cars, customer service was always able to fix this type of noise.
Finally, for the hard-to-close driver-side door, they failed to make any improvement. They fear moving the door, or window will lead to leakage and worsen the issue.. Again, as a customer of such a pricy vehicle, it's so frustrated to experience these.
What's even more infuriating is that, after I pick up the vehicle, I noticed my driver seat is full of dirt. (I selected white interior). This shows how inconsiderate and careless they are.
Not sure what my options are, the noise and the driver door is really bothering me.
I think I will try my luck at another service center.
This image is the trim AFTER repair. They fixed the misalignment on one side, but produced a new misalignment highlighted in the image. And among all those issues, this is the ONLY thing they could do to my vehicles.
This is another exterior trim issue that they simply said they cannot address.
Picked up my Model X two weeks ago.
The car has several issues that it needs to be addressed:
1. The car makes plasticky, creaky noise when driving.
2. The driver door is really hard to close. When it is not wide opened, even the automatic close isn't able to close it.
3. Several exterior trim misalignments.
I brought these issues up in a service center appointment. The advisor was basically telling me to accept these faults.
For the exterior trim, he told me to try to go find two identical Model X in the parking lot, and he assured me that I won't be able to find it, because each and every one of the Model X is built differently. He sounded so firm and proud for this just as if it was my fault to bring my vehicle for repair. They were able to address one bumper misalignment issue, but they did such a poor job that there is a new misalignment in another spot after they were done. And for another more severe misalignment, he simply said it's not fixable. I noticed these issues while picking up the vehicle, and the delivery person told me all of the exterior trim can be addressed. So I guess I was just lied to as a customer.
For the noise, he took me for a test drive trying to identify the source.. And he drove super aggressively even while we are still inside the parking lot. While he did apologize for his aggressive driving, he continue to drive like that afterward... After hearing the noise, he said this noise is normal and there is nothing they could do about it. It's "within spec", not the type of rattle or squeaky sounds they would fix. I have a friend who has a Model X just like mine and his doesn't have any noise when driving. Previously when I bought other cars, customer service was always able to fix this type of noise.
Finally, for the hard-to-close driver-side door, they failed to make any improvement. They fear moving the door, or window will lead to leakage and worsen the issue.. Again, as a customer of such a pricy vehicle, it's so frustrated to experience these.
What's even more infuriating is that, after I pick up the vehicle, I noticed my driver seat is full of dirt. (I selected white interior). This shows how inconsiderate and careless they are.
Not sure what my options are, the noise and the driver door is really bothering me.
I think I will try my luck at another service center.
This image is the trim AFTER repair. They fixed the misalignment on one side, but produced a new misalignment highlighted in the image. And among all those issues, this is the ONLY thing they could do to my vehicles.
This is another exterior trim issue that they simply said they cannot address.
