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How common is it to get a Lemon?

Discussion in 'Model X' started by CityHealth, Mar 1, 2021 at 5:58 PM.

  1. CityHealth

    CityHealth New Member

    Joined:
    Monday
    Messages:
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    Location:
    Oakland, CA
    I bought a Model X a few months ago and it's constantly in the shop. The regional manager, Chris Carroll, will not replace the vehicle or refund my money. Anyone else had a similar experience? Any idea who to contact at Tesla to make this right?
     
    • Funny x 1
  2. Les236

    Les236 Member

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    Jan 20, 2018
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    Location:
    Kissimmee, FL, Boston, MA
    What do the California Lemon Laws say?
     
  3. elguapo

    elguapo Supporting Member

    Joined:
    Apr 24, 2013
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    Location:
    Maryland
    Check the lemon laws.

    To answer your post, lemons are uncommon. Teslas with strange issues that are hard to solve or really diagnose are not uncommon.
     
    • Like x 1
  4. jmaddr

    jmaddr Member

    Joined:
    Mar 29, 2019
    Messages:
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    Location:
    Florida
    Has your situation qualified for California Lemon law?

    From California Lemon Laws | DMV.ORG:
    In California, a vehicle is presumed to be a “lemon" by the Song-Beverly Consumer Warranty Act if, within 18 months of the vehicle's delivery to the buyer (or 18,000 miles on the odometer):
    • 2 attempts or more have been made by the manufacturer to repair a warranty problem that could result in death or serious injury.
    • The manufacturer has attempted to repair the same warranty problem at least 4 times.
    • The car has been out of service for 30 days or more for repair to warranty problems.
    • Problems to the vehicle are not the result of abuse by the owner.
    If your car qualifies as a lemon, the manufacturer has the responsibility of either:
    • Replacing your vehicle.
    • Refunding you for the vehicle's purchase price.
    There's also a clause or something we sign when we take ownership about arbitration that "could" affect procedural activities. Maybe someone can give more information non this.
     
  5. verygreen

    verygreen Curious member

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    Location:
    TN
    follow the proper procedure once you are eligible and send the proper letter of notification asking for the car to be taken away. That's what usually Triggers Teesla to "voluntarily" buy your car back. if they don't, follow on with the subsequent steps outlined there.
     
    • Like x 1
  6. MXLRplus

    MXLRplus Active Member

    Joined:
    Mar 11, 2020
    Messages:
    1,522
    Location:
    Eastvale, CA
    There are very specific requirements to trigger the lemon law.
    Make sure you document every minute the car is in Tesla's possession.
    Make sure you document exactly what needed repair, and whether they repaired it.
    Do not get a lawyer until you have reached the threshold (you probably have), presented Tesla with the list of dates and repairs, and document their refusal.
    Good luck.

    Technically, I could lemon mine. It had a day zero factory defect, it has been in 5 times, and the defect still persists. I just don't want the aggravation. I can't even get them to warranty their HPWC that failed immediately. It's like a fist fight to work with their customer service system.
     
    • Like x 1
  7. CityHealth

    CityHealth New Member

    Joined:
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    Location:
    Oakland, CA
    Thank you
     
  8. CityHealth

    CityHealth New Member

    Joined:
    Monday
    Messages:
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    Location:
    Oakland, CA
    Thank you
     

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