You need the serial number off of the Solar Edge optimizer not the solar panel itself. (A small box mounted to the back of the panel.)
Ah, so that's what you needed the endoscope for. =)
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You need the serial number off of the Solar Edge optimizer not the solar panel itself. (A small box mounted to the back of the panel.)
Yes optimizer serial numbers. I talked to a good agent who took details from me and added physical layout to my account. Like I said I just got lucky.
sorry don't have agents details.. I am also referring to Solaredge agent not Tesla. SE agent is the one who added my physical layout.Do you have the email for that agent? I can’t get anyone at Tesla to upload to SE the layout that I have.
sorry don't have agents details.. I am also referring to Solaredge agent not Tesla. SE agent is the one who added my physical layout.
I went a dozen rounds with SE support online with no luck. They repeated over and over that it can only be done from the installer account and that even if they wanted to they couldn't since only the installer has access to the installer account.
Had I not been able to get Tesla to do it I would have tried SE again but by phone...a dozen times if necessary.
did u get a physical layout from Tesla installers on installation day?
I went a dozen rounds with SE support online with no luck. They repeated over and over that it can only be done from the installer account and that even if they wanted to they couldn't since only the installer has access to the installer account.
Had I not been able to get Tesla to do it I would have tried SE again but by phone...a dozen times if necessary.
I called SolarEdge today (510-498-3333) and pressed the prompts as if I was an Installer on site. After an hour on hold I spoke with someone and they fumbled through converting my account to an Installer account. Changing the layout was straightforward as I had the sticker sheet showing how the strings were setup.
I was upfront with my name but I did not say I was or was not a Tesla employee. Maybe that’s the trick and I got someone that was willing to upgrade my account to an Admin for my site? Last time I opened tickets through the SE portal and got a pre-canned response saying no.
I have FULL admin privileges on my SE account but that doesn't allow me to publish a layout. The only way you can publish a layout is with the installer account which is not the same thing as an owner account even with admin privileges. You can also modify the layout if your account has Mapper access, but that has nothing to do with admin privileges.
So did you do the layout yourself using the mapper app or the on the site using the installer account or did an SE person do it for you?
I must have an installer account (screenshots attached).
Now when I login to the Monitoring portal it shows me all of the sites I manage (just my one property). Clicking on my property it shows me a series of tabs across the top; Dashboard, Layout, Analysis, Reports, Alerts, Admin.
In the Admin screen I created the layout myself using the Mapper and then Published it. It took about 10 minutes because I had the layout with serial numbers already.
Yes just the normal site monitoring dot SolarEdge dot com
When I login I see the page with the Sites tab. Click on your site JB-xxxx (should be only one listed). From there you’ll see the normal Monitoring page where you see the 6 icons.
What do I click on here?
Admin
> Physical Layout
> Open Layout Editor
There is a great YouTube link there that walks you through how to make the edits.
You’ll have to know the pitch, azimuth, layout and strings with serial numbers. I knew I needed this so when they installed last month I made sure the installers provided all of the details. Pretty straightforward using the posted tutorials granted you have all of the information.
I tried many time calling SE they kept saying that TESLA has to create the layout. I told them I have the serial number, panel layout and string layout. They didn't care. Can you please guide me who to contact? ThanksI worked with SE and got the physical layout in my SE account.. good to see individual panel level production
I called SE Customer Service and pressed all the prompts as if I was an installer on-site. When I got through to a human, they did not ask for any verification, they just granted me the access I needed to edit layout.I tried many time calling SE they kept saying that TESLA has to create the layout. I told them I have the serial number, panel layout and string layout. They didn't care. Can you please guide me who to contact? Thanks
I called SE Customer Service and pressed all the prompts as if I was an installer on-site. When I got through to a human, they did not ask for any verification, they just granted me the access I needed to edit layout.
I tried to apply for installer and put my address for my solar panel. It say that it’s already assign to tesla.That granted you installer access to an account that already had a different installer...Tesla ?????
I called SE Customer Service and pressed all the prompts as if I was an installer on-site. When I got through to a human, they did not ask for any verification, they just granted me the access I needed .I tried many time calling SE they kept saying that TESLA has to create the layout. I told them I have the serial number, panel layout and string layout. They didn't care. Can you please guide me who to contact? Thanks
all I can say is try again. YMMVThat granted you installer access to an account that already had a different installer...Tesla ?????