I chose Tesla to install solar panel. I am in bay area.
Start the process 6/19/2021.
Got an message like:
Hi xxx, this is xxxx with Tesla. I will be your Project Advisor, assisting you through installation. I just sent you an email with additional information and your next steps to complete in the next 48hrs.
The thing is, I emailed, text messaged, left voice mail to this person, asking some questions, never get any reply. I tried to communicate that the design I got is not what I want, but no answer.
Things moving along: 7/6/21:
Hi xxx, exciting update - we've received your permits. This brings us one step closer to installation day. Please reply if you have any questions.
I did reply and asked a question, try to say I have question to ask, but could not get any help, no reply.
Next message I got:
Hi xxx, an on-site home assessment is required prior to installing your system, so we scheduled the first available appointment for your convenience. Your assessment is scheduled to start on July 12, 2021 between 11:00 AM and 1:00 PM. To learn more or reschedule, visit your Tesla Account.
So July 12, someone from Tesla came to the home, did home inspection. Based on the discussion, he agreed the previous design was not optimal, and said he will do some modification, and I should get another design review from Tesla.
But that is it, so far, I never heard anything back from Tesla, the problem is, I have no one to ask what is the status of my order. Is there any design modification review or confirmation. I tried to text message, no luck. From Tesla account, it shows:
Installation: Coming Soon
We received the required approvals to start your installation. We’ll reach out to schedule your installation soon.
This is the strangest experience, or put it straight forward, the worst experience I ever had. I like a lot of things from Tesla, but this is so frustrating.
Anyone could give me some suggestion what for me to do? Or just wait? It is one way communication, I got instruction what to do, but I could never ask back.
Help really needed, to see if anything can be done for me to get some update on what is going on,
Thanks
Start the process 6/19/2021.
Got an message like:
Hi xxx, this is xxxx with Tesla. I will be your Project Advisor, assisting you through installation. I just sent you an email with additional information and your next steps to complete in the next 48hrs.
The thing is, I emailed, text messaged, left voice mail to this person, asking some questions, never get any reply. I tried to communicate that the design I got is not what I want, but no answer.
Things moving along: 7/6/21:
Hi xxx, exciting update - we've received your permits. This brings us one step closer to installation day. Please reply if you have any questions.
I did reply and asked a question, try to say I have question to ask, but could not get any help, no reply.
Next message I got:
Hi xxx, an on-site home assessment is required prior to installing your system, so we scheduled the first available appointment for your convenience. Your assessment is scheduled to start on July 12, 2021 between 11:00 AM and 1:00 PM. To learn more or reschedule, visit your Tesla Account.
So July 12, someone from Tesla came to the home, did home inspection. Based on the discussion, he agreed the previous design was not optimal, and said he will do some modification, and I should get another design review from Tesla.
But that is it, so far, I never heard anything back from Tesla, the problem is, I have no one to ask what is the status of my order. Is there any design modification review or confirmation. I tried to text message, no luck. From Tesla account, it shows:
Installation: Coming Soon
We received the required approvals to start your installation. We’ll reach out to schedule your installation soon.
This is the strangest experience, or put it straight forward, the worst experience I ever had. I like a lot of things from Tesla, but this is so frustrating.
Anyone could give me some suggestion what for me to do? Or just wait? It is one way communication, I got instruction what to do, but I could never ask back.
Help really needed, to see if anything can be done for me to get some update on what is going on,
Thanks