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How do I escalate an Issue I have with Tesla's Service Team Damaging my Wheels

I took in my Tesla Model S for its first tire replacement and aligned a few days ago. Once I got home and had time, I noticed my wheels were dirty (my EV is garaged and clean). When I cleaned the wheels, I noticed a symmetrical circular stretch that occurred at all four wheels where the spoke and wheels meet. I texted my Tesla rep, told them what happened, and sent some pics. He told me they would get back, and I have not heard anything. I asked for an update and have got no response. From what I can tell, there is no means to escalate other than texting via the app. The Tesla number directs you to the app, and I wonder how a person gets a hold of a manager or resolves issues like that. It's frustrating not getting a response for such an expensive purchase. Any suggestions from people that have had a similar experience and how they resolved the issue would be appreciated.
 

glide

Well-Known Member
Jun 6, 2018
5,648
8,044
USA
I took in my Tesla Model S for its first tire replacement and aligned a few days ago. Once I got home and had time, I noticed my wheels were dirty (my EV is garaged and clean). When I cleaned the wheels, I noticed a symmetrical circular stretch that occurred at all four wheels where the spoke and wheels meet. I texted my Tesla rep, told them what happened, and sent some pics. He told me they would get back, and I have not heard anything. I asked for an update and have got no response. From what I can tell, there is no means to escalate other than texting via the app. The Tesla number directs you to the app, and I wonder how a person gets a hold of a manager or resolves issues like that. It's frustrating not getting a response for such an expensive purchase. Any suggestions from people that have had a similar experience and how they resolved the issue would be appreciated.
Escalate at Tesla? You don’t.

Make another service appointment in the app or drive over to the service center.
 

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