How do I escalate an Issue I have with Tesla's Service Team Damaging my Wheels

[EV1!]

I took in my Tesla Model S for its first tire replacement and aligned a few days ago. Once I got home and had time, I noticed my wheels were dirty (my EV is garaged and clean). When I cleaned the wheels, I noticed a symmetrical circular stretch that occurred at all four wheels where the spoke and wheels meet. I texted my Tesla rep, told them what happened, and sent some pics. He told me they would get back, and I have not heard anything. I asked for an update and have got no response. From what I can tell, there is no means to escalate other than texting via the app. The Tesla number directs you to the app, and I wonder how a person gets a hold of a manager or resolves issues like that. It's frustrating not getting a response for such an expensive purchase. Any suggestions from people that have had a similar experience and how they resolved the issue would be appreciated.

 

[glide]

I took in my Tesla Model S for its first tire replacement and aligned a few days ago. Once I got home and had time, I noticed my wheels were dirty (my EV is garaged and clean). When I cleaned the wheels, I noticed a symmetrical circular stretch that occurred at all four wheels where the spoke and wheels meet. I texted my Tesla rep, told them what happened, and sent some pics. He told me they would get back, and I have not heard anything. I asked for an update and have got no response. From what I can tell, there is no means to escalate other than texting via the app. The Tesla number directs you to the app, and I wonder how a person gets a hold of a manager or resolves issues like that. It's frustrating not getting a response for such an expensive purchase. Any suggestions from people that have had a similar experience and how they resolved the issue would be appreciated.

Escalate at Tesla? You don’t.

Make another service appointment in the app or drive over to the service center.

 

[21yokel]

Most shops will have a company “refinish” wheels, likely will never replace with new. Cost is about $600 for 4 wheels, I had similar issue when Goodyear chipped paint in every rim during tire swap on one of my SUVs during first tire change.